Nancy Caballero Landaverde
Brimingham,AL
Summary
Dynamic server with a proven track record in exceptional customer service and adaptability in fast-paced environments. Skilled in utilizing sales techniques and maintaining thorough menu knowledge to ensure customer satisfaction and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Luca Lagotto
11.2025 - 02.2026
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Big Whiskey's American Bar & Grill
Hoover, AL
05.2025 - 11.2025
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
PF Changs Restaurant
Birmingham, AL
10.2023 - 05.2025
- Adapted quickly to changing customer needs and menu items.
- Supported team members during peak hours to improve workflow efficiency.
- Learned menu items thoroughly to provide accurate recommendations to guests.
- Contributed to positive team atmosphere, fostering collaboration among staff members.
Server
IHOP
Hoover, AL
06.2019 - 10.2023
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in taking orders and processing payments efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
High School Diploma -
Hueytown High School
Hueytown, ALSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
Certification
serve safe certification
Languages
Spanish
Native or Bilingual
Timeline
Server
Luca Lagotto
11.2025 - 02.2026
Server
Big Whiskey's American Bar & Grill
05.2025 - 11.2025
Server
PF Changs Restaurant
10.2023 - 05.2025
Server
IHOP
06.2019 - 10.2023
High School Diploma -
Hueytown High School