Nancy Cabrera
Danbury,CT
Summary
Meticulous service representative with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Server/ Food Runner
Chucks Steakhouse By Barbaries
Danbury, CT
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Once Upon A Child
Danbury, CT
07.2018 - 08.2023
- Performs as a cashier and floor associate - Tags, labels and hangs inventory - Organizes store by style, size and color - Accountable for writing and recording checks sent out to customers - Greet customers and determine their needs
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Keyholder
Once Upon A Child
06.2018 - 08.2023
- Team leader during open or closing shift - Ensuring that the store is clean and organized - Operates alarm system - Promoting sales improvement - Assist with staff training, and development - Assist with buying, selling, pricing and merchandising
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Server
Bareburger
Ridgefield, CT
08.2022 - 01.2023
- Greet customers and attend to all their needs - Ensure that food brought out is accurate and up to customers expectations - Remain attentive to all tables - Assisting customers in placing, receiving and paying their orders
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Express
08.2019 - 12.2019
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. - Follow company policies and procedures to ensure the safety of all our associates and customers. - Provide a great in store shopping experience for customers - Stocking, cleaning and folding merchandise
Education
Bachelor of Science - Justice And Law Administration
Western Connecticut State University
05.2024
High School Diploma -
Danbury High School
06.2019
Skills
- Bilingual
- Proficient computer skills
- Conflict and Complaint Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/ Food Runner
Chucks Steakhouse By Barbaries
04.2023 - Current
Server
Bareburger
08.2022 - 01.2023
Sales Associate
Express
08.2019 - 12.2019
Sales Associate
Once Upon A Child
07.2018 - 08.2023
Keyholder
Once Upon A Child
06.2018 - 08.2023
Bachelor of Science - Justice And Law Administration
Western Connecticut State University
High School Diploma -
Danbury High School