Nancy Chavez
Clarksville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and speed.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Everise
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about services updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Insurance Sales Agent
AIMS INSURANCE SERVICES
10.2019 - 06.2021
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 100%.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
Sales Representative
AT&T
09.2016 - 09.2019
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Maintained strong call control to keep customers focused on sales offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
High School Diploma -
Azusa High School
Azusa, CASkills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Retention Strategies
- Courteous with Strong Service
- Creative Problem Solving
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Excellent Attention to detail
- Customer Relations
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Data Confidentiality
- Call Center Operations
- Conflict Resolution
- Time Management
- Multi-Line Telephone Operation
- Problem-Solving Ability
- Documentation
- Critical thinking
- Reliable, organized and focused
Languages
Bilingual: English and Spanish
Timeline
Customer Service Representative
Everise
06.2022 - Current
Insurance Sales Agent
AIMS INSURANCE SERVICES
10.2019 - 06.2021
Sales Representative
AT&T
09.2016 - 09.2019
High School Diploma -
Azusa High School