Nancy Chavez
Houston
Summary
Bilingual professional with extensive experience in customer service and team leadership. Successfully supervises staff, manages inventory, and handles financial transactions, ensuring operational efficiency and customer satisfaction. Recognized for adaptability and strong communication skills in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
Houston
09.2024 - Current
- Supervise team members and ensure smooth daily operations.
- Maintained accuracy and security in cash handling and store procedures, safeguarding store assets.
- Processed financial deposits, ensuring timely preparation and submission of bank deposits.
- Processed Western Union money transfers at the service counter.
- Supported customers with prescriptions, purchases, and returns, enhancing customer satisfaction.
Customer Service Representative
Herman Packaging Company
Houston
02.2026 - 05.2026
- Supported customers with product selection, ordering, billing, returns, exchanges, and technical support to streamline their experience.
- Guided customers through product inquiries and order tracking to ensure informed purchasing decisions.
- Addressed and resolved customer complaints to improve overall satisfaction and loyalty.
- Processed orders using company software for accuracy and efficiency.
- Collaborated with shipping department to ensure timely deliveries.
Server / Cashier / Host
Spanish Flowers Seafood
Houston
03.2024 - 09.2024
- Provided excellent customer service and managed table seating.
- Coordinated with staff to ensure smooth service flow, enhancing customer experience.
- Managed cash/card payments and accurately closed shifts, ensuring financial integrity.
- Placed and received inventory orders; received truck deliveries.
- Facilitated processing of incoming and outgoing FedEx packages to support operational efficiency.
Cashier / Server
Wings and More
Houston
04.2023 - 03.2024
- Delivered food promptly while maintaining high service quality standards.
- Maintained cleanliness and consistent service during peak hours to enhance customer experience.
- Processed customer payments efficiently, ensuring accuracy and customer satisfaction.
Photographer Sales Associate
Sparkly I Photography
Houston
12.2022 - 04.2023
- Conducted sales consultations, achieving upselling goals to maximize client value.
- Built strong client rapport, successfully closing package sales to increase revenue.
- Captured personalized photos aligning with customer preferences to enhance overall satisfaction.
Assistant Manager / Cashier
Food Town
Houston
11.2020 - 03.2023
- Managed inventory, placed orders, and supervised staff to ensure efficient operations.
- Trained new hires and provided support in customer service to enhance customer satisfaction.
- Managed cash registers and daily store deposits.
- Processed FedEx shipments and handled product returns to maintain smooth logistics.
Education
The Airline Academy of Daytona Beach
Orlando, FL05-2026
High School Diploma -
COBAEH
Hidalgo, México07-2020
Skills
- Store leadership
- Team leadership and collaboration
- Employee training
- Cash handling and bank deposits
- Financial transaction processing
- Customer service excellence
- Inventory and order management
- Shipping logistics
- Supply chain coordination
- Food safety and handling
- Visual merchandising
- Bilingual communication skills
Certification
- Food Handler
- TABC Certified
Languages
- Spanish, Native
- English, Fluent
Timeline
Customer Service Representative
Herman Packaging Company
02.2026 - 05.2026
Shift Lead
Walgreens
09.2024 - Current
Server / Cashier / Host
Spanish Flowers Seafood
03.2024 - 09.2024
Cashier / Server
Wings and More
04.2023 - 03.2024
Photographer Sales Associate
Sparkly I Photography
12.2022 - 04.2023
Assistant Manager / Cashier
Food Town
11.2020 - 03.2023
The Airline Academy of Daytona Beach
High School Diploma -
COBAEH