Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Nancy Chen

Crafty Crab
Rockville,MD
4
years of professional experience

Dedicated host with strong skills in customer service and team collaboration. Experienced in managing waitlists and coordinating service flow to enhance guest satisfaction in busy dining environments.

Work History

Host

4 Years
Crafty Crab | 06.2022 - Current
  • Greeted and seated guests, ensuring prompt service and positive dining experiences.
  • Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
  • Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
  • Trained new hosts on seating protocols, customer interaction, and restaurant policies.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Help waitstaff bring food to dine-in customers if they are busy.

Education

BBA - Accounting

University of Maryland, College Park | College Park, MD | 05.2026

Skills

Customer service
Team collaboration
Multitasking proficiency
Effective time management
Large party planning
Food running
Greeting guests

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Host

Crafty Crab
06.2022 - CurrentRead More

University of Maryland, College Park

BBA from Accounting
Read More
Nancy Chen