Nancy Cook
Eau Claire,WI
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
31
31
years of professional experience
Work History
Customer Service Cashier
Casey's Creamery
05.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Owner/Copywriter
Cook Creative
02.1993 - Current
- Manage day-to-day business operations.
- Develop and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
Dining Room Attendant
Culver's
11.2019 - 01.2020
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Education
Bachelor of Arts - English/Norwegian
St. Olaf College
Northfield, MN05.1984
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Customer Focus
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
Additional Information
My time at Culver's was so short, because I was out delivering an order to a drive-thru customer, hit a chunk of ice, and landed on the parking lot. One surgery and some plates and pins later, I was unable to return to that job.
Timeline
Customer Service Cashier
Casey's Creamery
05.2021 - Current
Dining Room Attendant
Culver's
11.2019 - 01.2020
Owner/Copywriter
Cook Creative
02.1993 - Current
Bachelor of Arts - English/Norwegian
St. Olaf College
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