Nancy Crase
Nicholasville,KY
Summary
Dynamic administrative professional with a proven track record at the University of Kentucky, excelling in payroll preparation and grant management. Skilled in data entry and customer service, I effectively streamlined processes and enhanced faculty support, ensuring compliance and accuracy. Strong problem solver with expertise in Microsoft Excel and professional communication.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
University of Kentucky
08.1979 - 03.2006
My duties included, but not limited to, preparing payroll for faculty and staff. Assisted faculty with purchases they needed to teach. I also ordered items for staff. My job included preparing payment documents for faculty and staff purchases. I assisted faculty with research grants they obtained and made sure payments were made in accordance to University rules.
Mutual Clerk
Keeneland Association
08.1980 - 08.1999
Lexington
- Processed customer wagers accurately and efficiently, ensuring compliance with gaming regulations.
- Provided exceptional customer service by assisting patrons with betting inquiries and resolving issues.
- Operated mutuel machines and terminals, maintaining technical proficiency to enhance transaction speed.
- Ensured cash handling accuracy during transactions, minimizing discrepancies through diligent oversight.
- Assisted in training new mutuel clerks, ensuring consistent service quality across the team.
- Conducted daily reconciliation of funds and reports, adhering to strict financial accountability standards.
- Streamlined end-of-shift procedures by accurately balancing cash drawers before closing time every day.
- Monitored race events and communicated updates to customers, creating an engaging betting environment.
Education
Associate of Science -
Skills
- Customer service
- Data entry
- Computer skills
- Time management
- Microsoft Excel
- File organization
- Administrative support
- Clerical support
- Filing
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Verbal communication
- Invoice processing
- Spreadsheets
Additional Information
The years from March 2006 and present date I was my family caretaker. I took care of my father and my Uncle until the past away. I made sure they ate properly and took them to doctors appointments where I dealt with doctors and nurses. In this same time frame I took care of grandchildren. I got got them up for school and made sure they ate breakfast. I communicated with teachers. I made sure they had items they required for school.
Timeline
Mutual Clerk
Keeneland Association
08.1980 - 08.1999
Administrative Assistant
University of Kentucky
08.1979 - 03.2006