Nancy D'Amico
Edgerton,WI
Summary
Results-driven customer service and sales professional focused on fostering strong relationships through effective communication. Maintains a calm demeanor under pressure in fast-paced environments. Committed to achieving goals with dedication and hard work. Proficient in both independent and team-oriented tasks.
Overview
14
14
years of professional experience
Work History
Remote Customer Service
Apex FEMA
01.2023 - 12.2026
- Answered questions about FEMA programs, procedures, and disaster relief efforts.
- Demonstrated empathy and a proactive approach to addressing customer issues.
- Showcased your ability to identify when a problem requires specialist attention.
- Remained calm and helpful under pressure, especially during disaster situations.
- Collected and documented customer information: Showcase the ability to gather accurate data and organize it effectively. Managed approximately 30 incoming calls, emails and faxes per day from customers.
Telemarketer
The Call Center Resource Location
01.2021 - 12.2026
- Handle a high volume of calls, outbound, using automated dialing systems.
- Follow scripts to accurately provide information, answer questions, and collect survey data.
- Consistently meet or exceed individual call center goals.
- Accurately document customer information and order details.
- Effectively manage time and prioritize tasks to ensure high call volume and productivity.
- 'Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'Conducted outbound calls to promote services and generate leads.
Cashier
Wal-Mart
01.2013 - 12.2026
- Processed customer transactions accurately and efficiently.
- Provided excellent customer service.
- Assisted customers with product information and location.
- Maintained a clean and organized checkout area.
- Maintained accurate cash drawer balances through diligent reconciliation.
Professional Retention Specialist
Spectrum
12.2018 - 11.2026
- Retain current customers and clients.
- Ensure that the customer is satisfied with what they are receiving from the company.
- Continually review, track and analyze retention programs and existing customer base profiles for opportunities and gaps.
- Partner with cross functional teams on business case development for customer retention programs.
- 'Managed approximately 60 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Morton College
Cicero, IL09-1980
Skills
- Creative problem resolution
- Time prioritization
- Committed
- Interpersonal relationship skills
- Efficient structuring
- Omnichannel support
- Computational literacy
- Telecommunication services administration
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Successfully recruited and trained new customer service representatives.
- Won best customer service and top moble sales award in year.
Timeline
Remote Customer Service
Apex FEMA
01.2023 - 12.2026
Telemarketer
The Call Center Resource Location
01.2021 - 12.2026
Professional Retention Specialist
Spectrum
12.2018 - 11.2026
Cashier
Wal-Mart
01.2013 - 12.2026
High School Diploma -
Morton College