Nancy Dejesus
New Windsor
Summary
Results-driven shift manager with a proven track record in customer service and operational management. Skilled in team development, issue resolution, and ensuring service quality. Committed to enhancing guest satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Shift Manager
Resorts World Genting
Newburgh
12.2022 - 01.2025
- Supervised staff during shifts to ensure smooth operations and guest satisfaction.
- Managed inventory levels and coordinated supply orders for efficient service delivery.
- Trained new employees on company policies and operational procedures effectively.
- Monitored service quality and addressed guest inquiries or concerns promptly.
Manager
Tmoblie
Newburgh
12.2020 - 12.2022
- Managed daily operations to ensure team efficiency and productivity.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Owner
BestGraphicsny Corp
Bronx
04.2011 - 11.2020
- Managed client relationships and provided exceptional customer service support.
- Oversaw project management from concept to completion, ensuring quality standards.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Coordinated with suppliers to maintain inventory levels and procure materials timely.
Education
High School Diploma -
NewTown High School
Queens, NY05-2000
Skills
- Inventory management
- Staff supervision
- Customer service
- Operational efficiency
- Employee training
- Team leadership
Timeline
Shift Manager
Resorts World Genting
12.2022 - 01.2025
Manager
Tmoblie
12.2020 - 12.2022
Owner
BestGraphicsny Corp
04.2011 - 11.2020
High School Diploma -
NewTown High School