Nancy Dettwyler
Salem,OR
Summary
Driven professional with a proven track record at United Heritage Group, adept in Microsoft Outlook/Word and demonstrating exceptional problem-solving abilities. Excelled in enhancing customer satisfaction through active listening and compassion. Skilled in office equipment, contributing to efficient operations and team support. Achievements include streamlining policy processing and improving document management systems.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
United Heritage Group
08.2015 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed insurance policy cancellations and renewals quickly to meet deadlines.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Modified, updated and processed existing policies.
- Scanning and filing of documents into computerized respository.
- Provided personalized support for incoming calls and emails.
- Processing incoming and outgoing mail
- Ordering reports and supplies.
- Provided additional team support as needed.
Human Services Specialist
Oregon Health Authority
04.2015 - 08.2015
Bookbinder
Oregon Bookbinding Co
04.1984 - 01.2015
Education
High School Diploma -
Chemeketa Community College
Salem, ORSkills
- Microsoft Outlook/Word
- Problem-solving abilities
- Office equipment proficiency
- Active Listening
- Compassion
- Shipping procedures understanding
Timeline
Customer Service Representative
United Heritage Group
08.2015 - Current
Human Services Specialist
Oregon Health Authority
04.2015 - 08.2015
Bookbinder
Oregon Bookbinding Co
04.1984 - 01.2015
High School Diploma -
Chemeketa Community College
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