Nancy Dominguez

• Provide technical assistance concerning use/navigation of OhioBWC.com.
• Handle complex workers' compensation inquiries via multiple channels, addressing claim status, disability benefits, and payment questions with meticulous attention to detail.
• Efficiently process diverse workers' compensation inquiries, guiding new businesses through coverage requirements
• Develop effective communication approaches for diverse stakeholders, utilizing bilingual capabilities to ensure comprehensive understanding of workers' compensation processes.

• Implemented systematic job site organization protocols, ensuring proper waste disposal and maintaining clean work environments to enhance safety and efficiency.
• Partnered with senior construction professionals to expand technical knowledge, actively seeking mentorship opportunities to strengthen understanding of industry practices.
• Developed creative solutions to material transport challenges, optimizing loading and unloading processes between storage and production areas.

• Coordinate endoscopic teams, ensuring sterile procedures and seamless patient care
• Enhance patient processing efficiency with EMR systems
• Train new staff to maintain workflow standards and documentation accuracy
• Streamlined patient registration workflows, reducing wait times and enhancing satisfaction scores while maintaining strict HIPAA compliance and documentation standards.

• Partnered with physicians and nurses to ensure seamless patient care through efficient appointment management, and timely processing of medication refills and prior authorizations.
• Provided exceptional customer service to patients and families while managing comprehensive front-desk operations including scheduling, medical record maintenance, and referral processing.

Oversee compliance ratings through systematic monitoring of collector representatives, cconverting Spanish audio recordings into comprehensive reports while enforcing regulatory standards.