Nancy Espino
Racine,WI
Summary
Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. To obtain a position with your company that utilizes my skills, work ethic, achievements, and ability to work well with people. Also, a position where my experience can be used to improve satisfaction. I am a very dependable person with great time-management skills. I use a creative approach when problem solving. I can handle multiple tasks while staying organized, and maintain a positive, energetic attitude.
Overview
14
14
years of professional experience
Work History
Cashier
Zeigler Honda
Sturtevant, WI
03.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Managed cash drawer, ensuring balanced register at shift end.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Correctional Officer
Racine Youthful Offender Correctional Facility
10.2018 - 01.2025
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Office Operations Associate
Racine Correctional Institution
Sturtevant, WI
06.2023 - 03.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Enter scheduled overtime.
- Communicate professionally when scheduling Attorney calls and Court hearings.
Waitress
Javiers cuisine
09.2011 - 08.2024
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Education
University of Wisconsin-Parkside
Kenosha, WIHigh School Diploma -
J.I. Case High School
Racine, WI06.2013
Skills
- Strategic planning and organization
- Restraint techniques
- Excellent problem solver
- Microsoft Word/ Excel/ and Power Point
- Telephone Skills Excellent Verbal and Written Communication, Attention to Detail
- Documentation Skills
- Outstanding Customer Service
- Occupational hazards and safety precautions
- Report Writing
- Scheduling
- Administrative Support
Timeline
Cashier
Zeigler Honda
03.2025 - Current
Office Operations Associate
Racine Correctional Institution
06.2023 - 03.2024
Correctional Officer
Racine Youthful Offender Correctional Facility
10.2018 - 01.2025
Waitress
Javiers cuisine
09.2011 - 08.2024
University of Wisconsin-Parkside
High School Diploma -
J.I. Case High School