Nancy Felbab
Oswego,IL
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Sr Area Specialist
The Reserves Network
Oak Lawn, IL
11.2023 - 08.2024
- Identified opportunities for improvement within the area and developed strategies to address them.
- Supported all branches in Illinois and Wisconsin including training of newly hired personnel, assisting in payroll and auditing and reporting branch successes and activity.
Stategic Partnership Regional Manager
The Reserves Network
Shorewood, IL
02.2017 - 11.2023
- Created and maintained relationships with key customers in the region.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Key Account Manager
The Reserves Network
Lombard , IL
01.2015 - 02.2017
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Sought out opportunities for upselling additional products or services to existing customers.
Branch Manager
The Reseserves Network
Joliet, IL
09.2010 - 01.2015
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Participated in community events to promote brand awareness.
- Established strong working relationships with external partners such as vendors and suppliers.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
Education
Some College (No Degree) - Business Management
College of DuPage
Glen Ellyn, ILSkills
- Industry Trends
- Brand Awareness
- Market monitoring
- Recruiting clients
- Partnership Development
- Client Needs Assessment
- Staff Management
- Administrative Support
References
References available upon request.
Timeline
Sr Area Specialist
The Reserves Network
11.2023 - 08.2024
Stategic Partnership Regional Manager
The Reserves Network
02.2017 - 11.2023
Key Account Manager
The Reserves Network
01.2015 - 02.2017
Branch Manager
The Reseserves Network
09.2010 - 01.2015
Some College (No Degree) - Business Management
College of DuPage
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