Nancy Fenner
Chapel Hill,NC
Summary
Resourceful human service program support technician with a solid background in customer relationship management and clinical evaluation. Skilled in conducting assessments and fostering communication between parents and educational staff to drive positive outcomes.
Overview
30
30
years of professional experience
Work History
Human service program support tech
University of North Carolina at Chapel Hill
Chapel Hill, NC
10.2015 - Current
- Assessed student needs and progress to tailor support strategies.
- Coordinated communication between parents and educational staff to enhance collaborative efforts.
- Monitored student behavior and executed timely interventions to address issues.
- Completed clinical documentation for caseload, attended psychological evaluations to provide clinical input and maintained open lines of communication with team members.
Customer Service Representative
The Home Depot Inc
Durham, North Carolina
09.1996 - 10.2015
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Resolved customer complaints effectively through active listening and problem-solving.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Processed customer transactions accurately using point-of-sale systems.
- Responded to customer inquiries with accurate product and service information to facilitate informed decisions.
- Educated customers about promotions and special offers available in-store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Early Childhood Care And Education
Alamance Community College
Graham, NC06-2014
Skills
- Case management
- Clinical evaluation
- Assessment techniques
- Client advocacy
- Complaint resolution
- Problem solving
- Attention to detail
- Facilitated communication
Timeline
Human service program support tech
University of North Carolina at Chapel Hill
10.2015 - Current
Customer Service Representative
The Home Depot Inc
09.1996 - 10.2015
Associate of Arts - Early Childhood Care And Education
Alamance Community College