Nancy French
Leesburg,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Batzner Pest Control Inc.
Milwaukee , Wisconsin
10.2019 - 09.2024
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
BakeMark
Milwaukee , WI
03.2015 - 08.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Nursing
Milwaukee Area Technical College
Milwaukee, WISkills
- Account updating
- Scheduling
- Complaint resolution
- Brand representation
- Conflict resolution
- De-escalation techniques
- Prioritization
Timeline
Customer Service Representative
Batzner Pest Control Inc.
10.2019 - 09.2024
Customer Service Representative
BakeMark
03.2015 - 08.2019
Some College (No Degree) - Nursing
Milwaukee Area Technical College