Nancy Frey-O'Hara

• Oversaw daily operations to ensure compliance with healthcare standards and regulations.
• Trained and mentored staff, fostering a collaborative team environment.
• Implemented process improvements to enhance patient care efficiency and satisfaction.
• Coordinated interdisciplinary meetings to address workflow challenges and optimize resource allocation.
• Conducted regular performance evaluations to identify training needs and promote professional development.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Managed the precertification of tests required for patients and worked with insurance companies to access approval codes. Had to maintain composure in stressful situations and confrontations with patients when insurance rejected a procedure. Advised physicians when a procedure ws not approved and aided in reassessing the situation to resubmit the request while maintaining compliance with fraud regulations and educating myself on required actions.