Summary
Overview
Work History
Education
Skills
Additional Information
References
Activities
Timeline
Generic

NANCY GARCIA

VICTORIA

Summary

Results-driven General and Operations Manager with 30 years of experience in retail operations. Focused on team leadership, process optimization, and strategic initiatives that enhance customer satisfaction and drive business growth. Proven track record in improving sales performance and ensuring operational efficiency in dynamic environments.

Overview

31
31
years of professional experience

Work History

Store Manager

Kohl's Department Stores INC.
Victoria
01.2006 - Current
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Managed daily store operations to ensure efficient workflow and customer satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Monitored sales performance and analyzed financial reports to identify improvement opportunities.Resolved customer inquiries and complaints, maintaining high satisfaction rates and loyalty
  • Monitored sales performance and analyzed financial reports to identify improvement opportunities.
    Resolved customer inquiries and complaints, maintaining high satisfaction rates and loyalty
  • Enforced safety standards while maintaining a clean, organized store environment.
    Coordinated scheduling and delegated tasks to enhance team productivity and meet operational goals.
  • Trained and supervised staff to enhance team performance and service quality.

Co-Store Manager

Walmart Supercenter
Victoria
09.1995 - 01.2014

• Supervised daily store operations to ensure efficient workflow and adherence to
company standards
• Coordinated team activities to maintain high levels of productivity and customer
satisfaction
• Implemented operational policies and procedures to achieve business objectives
• Trained and developed staff to enhance performance and strengthen store
operations
• Monitored inventory levels and managed stock replenishment to optimize product
availability
• Assisted in resolving customer concerns and maintained quality service standards
• Supported budgeting, scheduling, and resource allocation to maximize operational
effectiveness
• Collaborated with upper management to align store goals with company strategy
• Ensured compliance with safety and regulatory requirements

  • Managed staff scheduling to optimize workforce efficiency and coverage.
  • Facilitated training programs for new employees to enhance their skills.

Education

High School Diploma - General High School Curriculum

Coastal Bend College
Beeville, Texas

Skills

  • Inventory management
  • Operations management
  • Customer engagement

Additional Information

Over 30 years of analytical business acumen, with experience as a leader and key decision maker in retail operations, Skilled in overseeing store operations, guiding staff, and serving as liaison between management and frontline employees, Strong focus on achieving business objectives, maintaining high operational standards, and fostering a positive work environment, Experienced in planning strategies and policies to support organizational goals, High School Equivalency Diploma in General High School Curriculum from Coastal Bend College, Community College

References

  • Janet Yanko, Store Manager, Kohl's, League City, TX, 77573, 281-337-9246
  • Karen Russell, Assistant Manager, Kohl's, 402 Perth Rd., Victoria, TX, 77904, 361-649-7451
  • David Fredrick, Store Manager, Kohl's, TX, 281-435-9327

Activities

  • Lead Cash Office programs for 12 stores.
  • Store of the Month Award, Kohl's 5+ times
  • Inventory Control Specialist
  • Championed Scheduling for the District (15 Stores)
  • Inventory Awards Best in District 12 years
  • Safety Training in emergency procedures
  • Annual Ethics regarding policies, privacy, and integrity
  • Leadership Development Specialized training
  • Loss prevention security roles
  • POS systems register?cashier training
  • Handling Amazon Returns
  • OMNI Channel online order fulfillment

Timeline

Store Manager

Kohl's Department Stores INC.
01.2006 - Current

Co-Store Manager

Walmart Supercenter
09.1995 - 01.2014

High School Diploma - General High School Curriculum

Coastal Bend College
NANCY GARCIA