NANCY GIBSON
Noblesville,IN
Summary
Dynamic healthcare leader with extensive experience at Gentiva Hospice, excelling in patient admissions and relationship building. Proven track record in driving revenue growth and mentoring interdisciplinary teams. Skilled in clinical oversight and account management, ensuring compliance and optimizing patient outcomes through strategic initiatives and effective communication.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Administrator/Executive Director
Gentiva Hospice
Indianapolis, IN
08.2024 - Current
- Developed census strategies and managed referrals to drive branch revenue growth.
- Managed expenses, payroll, and budgeting to monitor financial performance effectively.
- Recruited, onboarded, and mentored interdisciplinary hospice staff to enhance team capabilities.
- Oversaw patient admissions and care planning processes for optimized outcomes.
- Administered clinical oversight while guaranteeing timely hospice documentation.
- Ensured branch operations met state, federal, and accreditation standards, including CMS and Medicare.
Executive Clinical Liaison
Gentiva Hospice
Indianapolis, IN
11.2017 - 08.2024
- Exceeded monthly admissions targets within assigned accounts by implementing strategic initiatives.
- Cultivated referral partnerships with skilled nursing facilities, physician offices, and hospitals to drive admissions growth.
- Developed ongoing relationships with discharge planning services to provide hospice service updates.
- Managed territory roster, prioritizing accounts to align with market sales plan objectives.
- Conducted weekly CRM updates and executed at least 35 sales calls to increase outreach effectiveness.
- Ensured effective communication with program staff through regular meetings to align strategies.
- Demonstrated excellent organization, problem-solving, and critical thinking skills in all interactions.
- Recognized as peer mentor and SalesPro leader; awarded Clinical Liaison of the year.
Triage RN II
Anthem Federal Employee Program
Indianapolis, IN
01.2012 - 01.2017
- Assessed members’ needs using clinical judgment and screening criteria to ensure appropriate care planning.
- Managed telephonic case management for members facing behavioral health and substance abuse challenges, facilitating access to necessary resources.
- Maintained RN licensure across thirteen states, ensuring adherence to all regulatory requirements and enhancing practice mobility.
RN
Tender Care Home Health
Indianapolis, IN
01.2013 - 01.2016
- Delivered independent care to high-acuity ventilator-dependent patients, ensuring comprehensive support and monitoring.
- Provided extended-hour care in home settings for clients, managing responsibilities alongside full-time role at Anthem.
- Completed annual renewal of CPR certification, TB skin test, and clinical care requirements to maintain compliance and readiness.
Registered Nurse Liaison
St. Vincent Hospice
Indianapolis, IN
01.2003 - 01.2012
- Educated patients and families on end-of-life care options, empowering them to make informed decisions.
- Advocated for patient needs within the healthcare system consistently.
- Delivered compassionate patient care in hospice settings, ensuring comfort and dignity for patients and families.
- Oversaw case management for one year, delivering weekend on-call support to address patient needs.
- Developed and delivered educational programs for referral sources, improving understanding of patient needs and care pathways.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Attended weekly business development meetings, presented data and reports on account changes and referral sources.
Director of Client Services
Crystal Care Home Health
Richfield, MN
01.2001 - 01.2003
- Executed comprehensive client services, enhancing quality assurance, optimizing resource management, and ensuring fiscal integrity.
- Cultivated strong client relationships through exceptional customer service.
- Analyzed resource levels, productivity, and efficiency to maintain appropriate level of staff for service exceeding client expectations.
- Oversaw scheduling and coordination of caregiver assignments for optimal coverage.
- Managed staff performance reviews and conducted regular feedback sessions.
- Developed and implemented training programs for staff on best practices in client care, improving service delivery.
- Recruited, hired, and trained personnel to support department growth.
- Implemented quality control measures to uphold company standards.
- Managed organization's daily operations.
Resource RN
St. Vincent Hospital
Indianapolis, IN
01.1999 - 01.2001
- Demonstrated flexibility and extensive knowledge while supporting ten medical-surgical floors, enhancing patient care across diverse units.
- Delivered safe, effective nursing care that adhered to established practice guidelines, ensuring optimal patient outcomes.
Oncology RN/Resource Team RN
IU University Hospital
Indianapolis, IN
01.1996 - 01.1999
- Assessed, planned, implemented, and evaluated comprehensive nursing care for assigned patients, ensuring optimal health outcomes.
- Utilized critical thinking skills to swiftly and accurately assess clinical situations, enhancing patient safety and care quality.
- Delivered direct patient care in critical and acute settings, supporting timely interventions and recovery.
Medical Surgical Charge RN
Westview Hospital
Indianapolis, IN
01.1993 - 01.1996
- Collaborated with physicians and nursing staff to enhance patient care outcomes.
- Supervised nursing staff to maintain consistent delivery of high-quality patient care.
- Administered injections, medications, and wound care to meet individualized patient needs.
Education
BSN -
BETHEL UNIVERSITY
ST. PAUL, MN01.1993
MSN - level courses
UNIVERSITY OF SOUTHERN IN
EVANSVILLE, INSkills
- Networking and relationship building
- Team leadership and mentoring
- Patient assessment and admissions
- Diverse medical expertise
- Account management and analysis
- On-call patient care
Expertise Highlights
- Networking and relationship building
- Team leadership and mentoring
- Assessment and patient admissions
- Diverse medical knowledge
- Account management and territory analysis
- On call and patient care
Certification
Indiana State Board of Nursing
Timeline
Administrator/Executive Director
Gentiva Hospice
08.2024 - Current
Executive Clinical Liaison
Gentiva Hospice
11.2017 - 08.2024
RN
Tender Care Home Health
01.2013 - 01.2016
Triage RN II
Anthem Federal Employee Program
01.2012 - 01.2017
Registered Nurse Liaison
St. Vincent Hospice
01.2003 - 01.2012
Director of Client Services
Crystal Care Home Health
01.2001 - 01.2003
Resource RN
St. Vincent Hospital
01.1999 - 01.2001
Oncology RN/Resource Team RN
IU University Hospital
01.1996 - 01.1999
Medical Surgical Charge RN
Westview Hospital
01.1993 - 01.1996
BSN -
BETHEL UNIVERSITY
MSN - level courses
UNIVERSITY OF SOUTHERN IN