Nancy Gonzalez
Colton,CA
Summary
Dynamic Medical Receptionist with extensive experience at California Retina Consultants, adept at enhancing patient satisfaction through efficient scheduling and insurance verification. Proven ability to streamline front desk operations while maintaining HIPAA compliance. Skilled in patient relations and office administration, fostering a welcoming environment for patients and families.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
California Retina Consultants
Visalia, CA
09.2021 - 08.2023
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Processed insurance verifications and obtained authorizations for patient treatments.
- Communicated effectively with patients regarding procedures, policies, and follow-up care instructions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Dr. Luke Bianco
Visalia, CA
07.2020 - 09.2021
- Coordinated with medical staff to streamline patient flow and reduce wait times.
- Trained new reception staff on operational procedures and software usage for optimal performance.
- Implemented process improvements that enhanced patient satisfaction ratings over time.
- Led initiatives to optimize front desk operations, ensuring compliance with healthcare regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Medical Office Assistant
Sierra Eye Medical Group
Visalia, CA
07.2010 - 03.2020
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Assisted medical staff with patient intake processes, ensuring accurate data collection.
- Maintained electronic health records, improving data accessibility and accuracy.
- Coordinated communication between patients and healthcare providers, facilitating timely responses.
- Trained new staff on administrative procedures and software usage, fostering team competency.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Medical Receptionist
Vitreo Retinal Assoc.
Pomona, CA
02.1996 - 07.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Education
High School Diploma -
Pomona High School
Pomona, CA06-1992
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Reminder calls
- Insurance verification
- HIPAA guidelines
- Appointment setting
- Medical billing
- Records management
- Patient relations
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
California Retina Consultants
09.2021 - 08.2023
Medical Receptionist
Dr. Luke Bianco
07.2020 - 09.2021
Medical Office Assistant
Sierra Eye Medical Group
07.2010 - 03.2020
Medical Receptionist
Vitreo Retinal Assoc.
02.1996 - 07.2009
High School Diploma -
Pomona High School