NANCY G. VAUGHN
Summary
Goal-driven, bi-lingual professional with 11+ years of experience managing busy offices and multi-task team systems. Offering strong foundation in communication and organizational skills, eager to learn and develop within the Human Resources field. Resourceful problem solver adept at remaining calm in stressful situations and ability to adapt quickly to new systems and processes.
Overview
11
11
years of professional experience
Work History
Onboarding Specialist
Child Crisis Arizona
05.2024 - Current
- Coordinated all pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped our trainers with the New Hire Orientation process to ensure new hires are prepared for their first day and beyond.
Statewide Onboarding Supervisor
Odyssey Services Corp.
01.2022 - 05.2024
- Conduct reference checks and additional pre-employment processes to verify information on applicant's qualifications such as E-Verify, Fingerprint Clearance, Criminal History, etc
- Screen applicant resumes and coordinate both phone and in-person interviews for all departments
- Work closely with new hires, answering questions and addressing various inquires during the onboarding process
- Monitor employee and subcontractor compliance per AZDES contracted guidelines
- Complete onboarding files, database entry as well as closed file information
Maricopa County Coordinator
Elite Community Services, L.L.C.
01.2021 - 01.2022
- Coordinate caregiver & member services throughout Maricopa County, AZ as well as coverage in Yavapai
- Monitor & utilize SpokeChoice & FOCUS for provider data, compliance & billing requirements
- Assess member & family communications & ensure contracted services are being enforced
- New hire orientation, recruiting, & ongoing service training as needed
Office Coordinator
Psychology Specialists
01.2019 - 01.2021
- Communicate with insurance companies to get pre-certification and other benefit information on behalf of patients
- Oversee accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Deliver expert clerical support to six clinicians by efficiently handling a wide range of routines and specific requirements
- General office responsibilities - data entry in medical database, schedule patient appointments, engage in pleasant conversations while managing check-in process and collecting payments
- Answer and monitor multi-line phone system, transcribe phone messages and relayed to appropriate medical personnel
Executive Assistant
Elite Community Services, L.L.C.
01.2017 - 01.2019
- Quickly communicate messages for statewide staff and management
- Manage clerical needs of corporate employees including payroll assistance, copying, & file management
- Receive incoming packages / mail, dispersed parcels, correspondence and ship outgoing items daily
- Assist with coverage for all departments when needed
- Creation of company newsletter & assistance with marketing events
Front Desk Manager
Cash Time Loan Centers
01.2014 - 01.2017
- Oversee office inventory by restocking supplies and submitting purchase orders for supplies that were needed
- Process customer transactions, applied appropriate fees and entered correctly into the system with specific notes
- Open and closed the store, which included counting cash drawers and making bank deposits
Education
Patient Care Technician: Medicine
Brookline College
Phoenix, AZHigh School Diploma - undefined
Alhambra High School
Phoenix, AZSkills
- Bi-lingual (Spanish)
- Reliable, punctual and compassionate
- Professional & confidential communications
- Compliance Tracking
- Accurate data entry (51 WPM) & recordkeeping
- Quick learning comprehension skills
- AZ Notary Public
- Database management
Timeline
Onboarding Specialist
Child Crisis Arizona
05.2024 - Current
Statewide Onboarding Supervisor
Odyssey Services Corp.
01.2022 - 05.2024
Maricopa County Coordinator
Elite Community Services, L.L.C.
01.2021 - 01.2022
Office Coordinator
Psychology Specialists
01.2019 - 01.2021
Executive Assistant
Elite Community Services, L.L.C.
01.2017 - 01.2019
Front Desk Manager
Cash Time Loan Centers
01.2014 - 01.2017
High School Diploma - undefined
Alhambra High School
Patient Care Technician: Medicine
Brookline College
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