Nancy Harmon
Augusta,GA
Summary
Knowledgeable about the product that I'm selling Go getter with professionalism and take care of customer needs
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Insurance Agent
Transamerica Insurance Company
Augusta, GA
10.2020 - Current
- Developed personalized insurance solutions to meet clients' specific needs and financial goals.
- Educated clients on policy options, benefits, and claims processes to enhance understanding and satisfaction.
- Led community outreach initiatives to promote brand awareness and engage potential clients effectively.
- Built strong relationships with clients through consistent communication and excellent customer service.
Insurance Agent
Delta Life
Dublin, GA
02.2018 - 03.2020
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Insurance Agent
Lincoln Heritage Insurance Co
Augusta, GA
04.2016 - 02.2018
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
Core Administrator
Queensborough National Bank
Louisville, GA
08.2003 - 04.2016
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
911 Dispatcher
Jefferson County Sheriff's Office
Louisville , GA
02.1999 - 08.2003
- Coordinated emergency response efforts with law enforcement and medical personnel.
- Utilized computer-aided dispatch systems to track incidents and allocate resources efficiently.
- Monitored multiple radio frequencies to ensure timely communication during high-pressure situations.
- Developed and implemented training programs for new dispatchers, enhancing team performance and accuracy.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
Associate of Arts - Marketing Management
Augusta Technical College
Augusta, GA06.2011
Skills
- 10- Key skills
- Customer service
- Adaptive Team Player
- Computer skills , Microsoft
- Office Equipment proficiency
- Professional attitude
- Licensed insurance agent
- Professionalism and ethics
- Account management
- Data entry
- Critical thinking
- Administrative functions
Timeline
Insurance Agent
Transamerica Insurance Company
10.2020 - Current
Insurance Agent
Delta Life
02.2018 - 03.2020
Insurance Agent
Lincoln Heritage Insurance Co
04.2016 - 02.2018
Core Administrator
Queensborough National Bank
08.2003 - 04.2016
911 Dispatcher
Jefferson County Sheriff's Office
02.1999 - 08.2003
Associate of Arts - Marketing Management
Augusta Technical College