Summary
Overview
Work History
Education
Skills
Timeline
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Kiersten Shelley

Memphis,TN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Insurance Agent

PHP Agency Inc.
Memphis, TN
06.2023 - Current
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.

Childcare Assistant

Bryson Family Daycare
Memphis, TN
06.2017 - Current
  • Provided safe, nurturing and stimulating environment for children.
  • Maintained accurate records of daily attendance and other related information.
  • Observed and monitored the safety of all children in care.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Supervised naptime routines and ensured proper sleep habits were maintained.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Enforced rules to teach good manners and maintain safe environment.
  • Monitored children's play activities to verify safety and wellness.

Assistant Store Manager

It's Fashion
Memphis, TN
05.2019 - 08.2022
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Delivered store deposits to the bank
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained inventory by checking merchandise to determine levels.

Education

Bachelor of Science - Psychology

University of Tennessee Knoxville
Knoxville, TN

Skills

  • Customer Service
  • 10-key
  • Positive Reinforcement
  • Active Listener
  • Reliable
  • Excellent Communication Skills
  • Client Relationship Management
  • Staff Management
  • Solution Selling
  • Marketing Strategy
  • Client Account Management
  • Money Handling
  • Documentation and Recordkeeping
  • Friendly and Outgoing

Timeline

Insurance Agent

PHP Agency Inc.
06.2023 - Current

Assistant Store Manager

It's Fashion
05.2019 - 08.2022

Childcare Assistant

Bryson Family Daycare
06.2017 - Current

Bachelor of Science - Psychology

University of Tennessee Knoxville

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Kiersten Shelley