Nancy Harrison
Irving
Summary
Experienced in payroll administration and customer service, with a proven ability to manage complex processes and enhance operational efficiency. Developed effective tracking systems for client requests, ensuring timely resolution and improved service delivery. Demonstrated strong team management skills by overseeing a group of over 50 associates, fostering morale through constructive feedback and coaching. Proficient in accounting practices including till balancing and bill payment services, contributing to accurate financial reporting and compliance.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Kroger
Euless
08.2016 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Provide payroll support
- Write effective schedule
- Manage team of 50+ associates
- Daily and weekly accounting
- Till balancing
- Bill pay services and wire transferring.
- Maintaining current licenses and filing paperwork for retention.
- Responsible for Maintaining morale and efficiency in associates through feedback and coaching.
- Effective communication with store and corporate leadership.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX05-2007
Skills
- Customer service
- Payroll administration
- Schedule creation
- Till balancing
- Team management
- Accounting
Timeline
Customer Service Manager
Kroger
08.2016 - Current
High School Diploma -
Dallas Can Academy