Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NANCY HASTINGS

Nashville

Summary

Dynamic healthcare professional with extensive experience in patient services management and clinical nursing. Recognized for cultivating collaborative environments and adeptly responding to evolving needs while consistently prioritizing patient-centered care. Expertise in regulatory compliance and efficient service delivery enhances the ability to provide high-quality clinical support. Committed to improving patient outcomes through innovative solutions and a compassionate approach.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director of Patient Services

Visiting Angels
White Plains, NY
01.2023 - 01.2025

Managed initial assessments and formulated tailored care plans for LHCSA patients to ensure optimal health outcomes.

Managed HHA/PCA staff to maintain high standards of care through clinical oversight and regular performance evaluations.

Maintained adherence to NYS DOH regulations to uphold operational integrity and safety protocols.

Coordinated and delivered comprehensive bi-annual training initiatives aimed at improving staff performance and engagement.

Registered Nurse Case Manager, Cardio-Pulmonary Telemetry Unit

Northern Westchester Hospital
Mt. Kisco, NY
01.2019 - 01.2022
  • Monitored patient progress, adjusting care strategies based on clinical assessments and feedback from team members.
  • Educated patients and families on treatment regimens, ensuring understanding and adherence to care plans.
  • Utilized electronic health record systems to track patient information, ensuring accuracy and compliance with regulatory standards.
  • Advocated for patients' needs within the healthcare system, facilitating access to necessary resources and services for optimal care.
  • Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
  • Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
  • Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
  • Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.

Care Manager, Managed Medicaid-Medicare Plan for Individuals with Developmental Disabilities

Partners Health Plan
Hawthorne, NY
01.2016 - 01.2018
  • Developed individualized care plans to meet patient needs and enhance health outcomes.
  • Advocated for patients' needs within healthcare systems, ensuring access to necessary services and support.
  • Fostered relationships with community resources to expand support options available to patients and families.
  • Assessed clients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.

Clinical Nurse, Emergency Department

Northern Westchester Hospital
Mt. Kisco, NY
01.2009 - 01.2015
  • Coordinated patient care in high-pressure environment, ensuring timely assessments and interventions.
  • Implemented triage protocols to prioritize patient treatment based on severity of conditions.
  • Administered medications and treatments per physician orders, maintaining adherence to safety standards.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for patients.
  • Conducted patient education sessions, improving understanding of health conditions and discharge instructions.
  • Consistently provided culturally competent care to diverse patient populations, respecting individual beliefs and values while delivering exceptional nursing services.
  • Provided high-quality clinical care to diverse patient populations, addressing acute medical conditions and injuries.

Clinical Nurse, General Surgery and Trauma Unit

St. Francis Hospital and Medical Center
Hartford, CT
01.2004 - 01.2008
  • Collaborated with multidisciplinary teams to develop patient care plans.
  • Monitored patients' vital signs, assessing changes and responding appropriately.
  • Educated patients and families on health management and disease prevention strategies.
  • Conducted comprehensive assessments for diverse patient populations, ensuring tailored care delivery.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
  • Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
  • Demonstrated knowledge of technical procedures and proper equipment use.

Clinical Nurse, Surgical Services & Surgical Step-Down Unit

Mount Sinai Hospital
New York, NY
01.2003 - 01.2004
  • Conducted comprehensive assessments to monitor patient progress and adjust treatment plans accordingly.
  • Administered medications and treatments to manage patient's condition.
  • Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
  • Provided wound care to promote healing and prevent infection.
  • Conducted comprehensive assessments of complex medical conditions, facilitating timely interventions to prevent complications.
  • Provided specialized care for critically ill patients requiring advanced monitoring and interventions.

Education

Master of Science - American History

University of Pennsylvania, College of Arts And Sciences
Philadelphia, PA

Master of Public Administration - Health Policy and Management

New York University, Robert F. Wagner Graduate School of Public Service
New York, NY

Bachelor of Arts - American History

University of Pennsylvania, College of Arts And Sciences
Philadelphia, PA

Skills

  • HIPAA compliance
  • Training and mentoring
  • Insurance verification
  • Healthcare management
  • Care coordination
  • Staff development
  • Discharge planning
  • Clinical supervision
  • Patient education and counseling
  • Medication dispensing
  • CPR/AED

Certification

  • Registered Professional Nurse, New York State License Number 538611
  • Registered Professional Nurse, Connecticut State License Number 75243
  • BLS, ACLS, PALS

Timeline

Director of Patient Services

Visiting Angels
01.2023 - 01.2025

Registered Nurse Case Manager, Cardio-Pulmonary Telemetry Unit

Northern Westchester Hospital
01.2019 - 01.2022

Care Manager, Managed Medicaid-Medicare Plan for Individuals with Developmental Disabilities

Partners Health Plan
01.2016 - 01.2018

Clinical Nurse, Emergency Department

Northern Westchester Hospital
01.2009 - 01.2015

Clinical Nurse, General Surgery and Trauma Unit

St. Francis Hospital and Medical Center
01.2004 - 01.2008

Clinical Nurse, Surgical Services & Surgical Step-Down Unit

Mount Sinai Hospital
01.2003 - 01.2004

Master of Science - American History

University of Pennsylvania, College of Arts And Sciences

Master of Public Administration - Health Policy and Management

New York University, Robert F. Wagner Graduate School of Public Service

Bachelor of Arts - American History

University of Pennsylvania, College of Arts And Sciences