NANCY HENLINE
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Expert retail sales professional offering 17 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
23
23
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
04.2006 - Current
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Head Teller
Power One FCU
11.2000 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cash handling and teller duties.
- Solving problems for members.
Education
High School Diploma -
Bishop Luers High School
Fort Wayne, IN06.1980
Skills
- Inventory Control Processes
- Payment Processing
- Positive Reinforcement
- POS Transactions
- Credit Card Transaction Processing
- Customer Service
- Investigating Problems
Timeline
Head Cashier Supervisor
Home Depot
04.2006 - Current
Head Teller
Power One FCU
11.2000 - Current
High School Diploma -
Bishop Luers High School
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