Nancy Hernandez
El Paso,TX
Summary
Efficient and detail-oriented Associate Manager with extensive experience managing end-to-end billing processes, financial reporting, and cross-functional data operations. Skilled in Salesforce, Dataloader.io, Tableau, Oracle, and CRM systems. Proven track record of streamlining operations, improving accuracy, and supporting teams across departments. Currently pursuing Salesforce Administrator Certification to further expand capabilities in systems administration and automation.
Overview
3
3
years of professional experience
Work History
Associate Manager of Operations
BloomNet®
09.2024 - Current
- Oversaw the implementation of new technology systems to modernize operations and increase overall efficiency.
- Initiated process improvements that led to increased output without sacrificing quality or customer service standards.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
- Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions.
- Led cross-functional teams for various initiatives, fostering a collaborative work environment that drove project success.
- Implemented risk management strategies to mitigate potential operational disruptions or losses.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
Billing Supervisor
BloomNet®
10.2022 - 09.2024
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
Education
High School Diploma -
Ysleta High School
El PasoSkills
- Operational excellence
- Process improvement
- Productivity improvement
- Strategic planning
- Management
- Risk management
- Performance management
- Operations oversight
- Business analysis
Languages
English
Native or Bilingual
Timeline
Associate Manager of Operations
BloomNet®
09.2024 - Current
Billing Supervisor
BloomNet®
10.2022 - 09.2024
High School Diploma -
Ysleta High School