Summary
Overview
Work History
Education
Skills
Timeline
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NANCY HILLEN

Detroit Lakes,MN

Summary

To obtain employment as a Patient Access Specialist (Differential Waiver)-Prior Authorization with Sanford Health

Overview

36
36
years of professional experience

Work History

Patient Access Representative

Sanford Health
01.2023 - Current
  • Registers patients for appointments
  • Verifies and/or updates insurance patient insurance information
  • Schedules appointments on phone and in person using Epic
  • Processes payment for procedures and products using Meevo
  • Collects co-payments, pre-payments, and payments on accounts
  • Operates multi-line telephone
  • Cultivates warm relationships with patients and coworkers
  • Detail orientated

Server/Hostess

Hotel Shoreham
04.2021 - 10.2022
  • Provided excellent customer service
  • Worked with POS system to place orders and manage billing
  • Kept register accurate through correct billing and payment processing
  • Seasonal position

Customer Account Technician

North Dakota State University
05.2013 - 11.2021
  • Provided excellent customer service via phone, email, and in-person
  • Entered data daily using Microsoft Excel
  • Processed two monthly campus departmental billings
  • Produced monthly departmental reports and sent out via email

Education

Crop and Weed Science

NDSU
Fargo, ND
12.2006

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance

Multitasking and organization

Registration and admissions

Phone and email etiquette

Medical terminology

Healthcare systems navigation

Strong empathy

Timeline

Patient Access Representative

Sanford Health
01.2023 - Current

Server/Hostess

Hotel Shoreham
04.2021 - 10.2022

Customer Account Technician

North Dakota State University
05.2013 - 11.2021

Crop and Weed Science

NDSU

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NANCY HILLEN