Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
NANCY INIGUEZ
Rhome,USA
Work Preference
Summary
Customer service professional prepared for this role with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.
Overview
16
16
years of professional experience
Work History
Health Service Associate
McKesson Specialty Health
Phoenix, AZ
09.2025 - Current
- Interface with patients, pharmacies, providers, and customers via inbound and outbound calls in a contact center.
- Enter and update patient information and notes in the computer system.
- Manage assigned call queues and complete system tasks.
- Coordinate customer service in compliance with company policies and regulations.
- Contact patients to gather essential information for ongoing care.
- Collect, organize, document, and report patient data, including demographics, updates, inventory, and compliance information.
Para Professional
Chisholm Trail Middle School
Rhome, TX
08.2022 - 06.2023
- Demonstrated patience, compassion, and empathy in various situations.
- Developed and maintained positive relationships with students, promoting positive attitude toward learning.
- Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors.
- Worked one-on-one with students to reinforce learning of materials.
- Communicated student progress and concerns to teacher.
- Assisted students with general homework and class assignments.
- Led small group and individual instructional sessions.
- Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities.
- Collaborated with other paraprofessionals and professionals within the school district on best practices for working with special needs children.
- Supervised students during cooling-off time, monitoring behavior.
- Tutored and assisted children individually and in small groups to reinforce learning concepts and promote academic progress.
- Demonstrated a thorough understanding of accommodations necessary for students with disabilities.
- Assisted in the delivery of instruction according to IEPs or 504 Plans by providing one-on-one or small group assistance as needed.
Receptionist
Newman International Academy
Worth, TX
09.2019 - 07.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash payments for fundraisers or school events.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Answered questions about organization and provided callers with address, directions, and other information.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Maintained confidentiality of sensitive information obtained through job duties.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Updated contact lists regularly to maintain accuracy of information.
- Transmitted information and documents to customers via computer and mail.
Clinic Receptionist
Accent Family Healthcare
Arlington, TX
08.2017 - 01.2019
- Entered transactions into Practice Management to create accurate accounting records documenting monies exchanged between clinic, vendors and customers.
- Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists.
- Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommend follow-up appointments.
- Advised patients on clinic holiday schedule and hours of operation and availability of individual physicians.
- Organized reception desk, placing all files, folders and other office supplies in designated spaces to facilitate effective work flow.
- Resolved customer inquiries promptly via phone or email; responding with professionalism and courtesy at all times.
- Organized large volumes of paperwork efficiently according to established protocols.
- Maintained accurate patient records and files with the utmost confidentiality.
- Ensured compliance with HIPAA regulations; maintained strict confidentiality when dealing with sensitive client information.
- Provided excellent customer service to both internal and external customers in a courteous manner.
- Processed incoming mail and faxes, answered phones, scheduled appointments and managed patient flow.
- Managed daily collections from patients while balancing cash drawer at end of day.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Answered telephones and directed calls to appropriate staff.
Customer Relations Department Specialist
Discount Motors
Fort Worth, TX
03.2004 - 04.2014
- Complete forms in accordance with company procedures.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Provide services to customers, such as order placement or account information.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Train and assist staff with computer usage.
- Supervise other clerical staff and provide training and orientation to new staff.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Monitored performance of 15 team members to develop optimization plans.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Oversaw weekly team schedule for 15 personnel.
- Company Overview: Customer Relations Department
- Mentored junior team members, providing guidance on best practices and departmental procedures.
- Facilitated change management efforts within the department by communicating expectations clearly and providing necessary support during transitions.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
- Optimized resource allocation within the department by tracking performance metrics and adjusting workload distribution accordingly.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Negotiated contracts with external partners/vendors to secure optimal terms benefiting both parties involved.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma -
Lamar High School
Arlington, TX06.2002
Timeline
Health Service Associate
McKesson Specialty Health
09.2025 - Current
Para Professional
Chisholm Trail Middle School
08.2022 - 06.2023
Receptionist
Newman International Academy
09.2019 - 07.2022
Clinic Receptionist
Accent Family Healthcare
08.2017 - 01.2019
Customer Relations Department Specialist
Discount Motors
03.2004 - 04.2014
High School Diploma -
Lamar High School