Passion Haggard

Placed outbound calls to customers to verify the correct information to fill medication needs.

Received inbound calls from customers wanting to refill their orders.

Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Participated in training sessions to develop product knowledge and improve service skills continuously.

Data entry

Submitting files.

• Contact customers with outstanding balances via phone, email, and letters to negotiate payment arrangements and collect overdue payments.
• Review and analyze customer accounts to determine the appropriate course of action for collection efforts.
• Negotiate payment plans and settlements with customers, considering their financial situations and company policies.
• Resolve customer disputes and discrepancies by conducting thorough investigations and providing detailed explanations.

• Scheduled and confirmed patient appointments, ensuring timely and efficient coordination of services.
• Managed patient records and documentation, ensuring accuracy and compliance with healthcare regulations.
• Handled patient inquiries and concerns, escalating issues to appropriate medical staff as needed.
• Processed insurance information and verified patient eligibility for services.