Nancy Jensen
Springville
Summary
Accomplished professional with a strong focus on customer engagement and team leadership. Known for implementing process improvements that boost efficiency and foster strong client relationships, poised to contribute to branch performance and growth.
Overview
33
33
years of professional experience
Work History
Assistant Branch Manager
M&T Bank
Hamburg, NY
11.2023 - Current
- Supervised daily branch operations, ensuring compliance with policies and regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced transaction times.
- Analyzed branch performance metrics to identify areas for growth and development opportunities.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Relationship Banker
M&T Bank
Hamburg, NY
01.2022 - 11.2023
- Cultivated strong client relationships through personalized financial solutions and attentive service.
- Analyzed customer needs to recommend appropriate banking products and services, enhancing client satisfaction.
- Led initiatives to enhance customer engagement through targeted outreach programs and community involvement events.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Assistant Store Manager
Gui's Lumber ACE Hardware
Hamburg, NY
04.2014 - 01.2022
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed promotional displays, attracting new customers and increasing sales opportunities.
- Addressed customer inquiries, resolving issues promptly to improve satisfaction levels.
Retail Store Owner
Dibble True Value
Hamburg, NY
01.1993 - 04.2014
- Managed store operations on a daily basis to enhance customer satisfaction and maintain optimal inventory levels.
- Led initiatives to improve store layout and merchandising, resulting in enhanced customer shopping experiences.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Associate Degree - Business Administration
Erie Community College
Buffalo, NY01-1996
Skills
- Banking
- Operations management
- Audit preparation
- Relationship building and management
- Employee scheduling
- Risk mitigation
- Staff development
- Strong leadership
- Attention to detail
- Excellent work ethic
- Team player
- Coaching and mentoring
Timeline
Assistant Branch Manager
M&T Bank
11.2023 - Current
Relationship Banker
M&T Bank
01.2022 - 11.2023
Assistant Store Manager
Gui's Lumber ACE Hardware
04.2014 - 01.2022
Retail Store Owner
Dibble True Value
01.1993 - 04.2014
Associate Degree - Business Administration
Erie Community College