Nancy Johnston
North Branch,MN
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Olson Power & Equipment
North Branch, MN
01.2021 - 01.2026
- Managed customer interactions to enhance service experience. Oversaw phone communications to ensure timely responses. Coordinated invoice entry into accounts payable systems. Directed cloud uploads for secure document management. Executed check disbursements and bank deposit activities.
- Coordinated logistics and execution of special events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Office Manager
Koppy Motors
Forest Lake, MN
09.2009 - 01.2021
- I was hired as a general assistant to the owner and office manager. As time progressed, I actively engaged in multiple areas of the business and confidently took on a broader range of responsibilities. I collaborated closely with the owner to effectively implement and enforce industry procedures, rules, and regulations at both the state and federal levels. Over time, I gained experience in various areas of the business and gradually took on more responsibilities. I worked closely with the owner to help implement and enforce industry procedures, rules, and regulations at both the state and federal levels. In September 2011, I was promoted to the Office Mgr. Some of my responsibilities included managing phone communications, as establishing initial contact with customers was critical; we streamlined this process to route through my desk. I oversaw Accounts Receivable and Accounts Payable, handled bank deposits, and arranged financing for customers. My duties also encompassed finalizing and delivering vehicles, as well as ensuring federal compliance by sending letters to customers. Furthermore, I was responsible for maintaining an updated inventory record. I oversaw the Service Department, which included advertising and scheduling for both internal and external operations. Eventually, I transitioned into a new role, dividing my time between the primary office and the service department. My focus was on streamlining procedures within the service department to enhance operational efficiency and increase profitability.
- Coordinated daily operations to ensure seamless workflow and customer satisfaction.
- Assisted with inventory management, optimizing stock levels and reducing discrepancies.
- Supported service department by preparing vehicles for maintenance and repairs efficiently.
- Trained new staff on operational procedures, enhancing team productivity and engagement.
- Implemented process improvements that streamlined service delivery and reduced turnaround time.
- Led initiatives to improve customer service protocols, resulting in positive feedback from clients.
- Mentored junior assistants, fostering a collaborative work environment and skill development.
- Developed training materials to enhance onboarding processes for new hires within the organization.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Assisted in preparing reports that provided valuable insights into operational performance or areas requiring improvement.
- Scheduled routine site maintenance and repair activities to avoid office disruptions.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Acted as a liaison between departments coordinating efforts towards common goals.
- Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Spearheaded new employee orientation for efficient onboarding process.
- Contributed to cost savings by identifying inefficiencies and suggesting improvements in office procedures.
- Managed department and meeting room schedules and coordinated attendance to upcoming events.
- Streamlined document filing system, reducing retrieval time for essential paperwork while maintaining security protocols.
- Conducted research for executive decision-making purposes using various resources such as databases or online tools effectively leading to informed choices made by management.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Provided administrative support during audits, contributing to satisfactory compliance review results from regulators or auditors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Administrative
Anderson and Koch Ford
North Branch, MN
11.2015 - 12.2017
- Managed inventory processes to support vehicle sales and titling.
- Assisted with processing extended warranties and coordinated vehicle deliveries to customers.
- Answered approximately 15-30 phone inquiries and processed payments for completed service work.
- Provided backup for accounts payable and accounts receivable.
Education
High School Diploma -
Osceola High School
Osceola, WI05-1987
Skills
- Business Administration
- Customer and client relations
- Time Management
- Computer proficiency
- Critical Thinking
- Deadline Oriented
- Bookkeeping
- Expense reporting
Timeline
Administrative Assistant
Olson Power & Equipment
01.2021 - 01.2026
Administrative
Anderson and Koch Ford
11.2015 - 12.2017
Office Manager
Koppy Motors
09.2009 - 01.2021
High School Diploma -
Osceola High School
Notary Public
I am a current Notary Public in Chisago, County Minnesota