NANCY J. VILLANUEVA RUBIO
San Antonio
Overview
7
7
years of professional experience
Work History
Relationship Manager
Team Select Home Care
San Antonio
09.2024 - 09.2025
- Coordinated client-care team communications for effective service delivery.
- Monitored feedback to identify service improvement areas.
- Facilitated follow-up calls for ongoing engagement and support.
- Collaborated with multidisciplinary teams to enhance client care experience.
- Managed daily operations, including scheduling and meeting coordination.
- Handled appointment changes, communicating updates promptly.
- Coordinated schedules with caregivers for optimal service delivery.
- Addressed inquiries regarding scheduling and service availability.
Reg. Behavior Technician & Administrative Asst.
ROOTS ABA THERAPY
Killeen / San Antonio
10.2021 - 02.2025
- Understood Autism Spectrum Disorder (ASD), associated behaviors and optimum treatments and exercised confidentiality and discretion to maintain HIPAA requirements.
- Implemented individualized interventions as part of behavior treatment plans.
- Communicated with staff members and patients' family members to explain treatment process, answer questions and maintain relationships.
- Answered phone calls and emails to provide information, schedule events, appointments and meetings resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Certified Nursing Assistant
McCullough Hall Nursing Center
San Antonio
08.2024 - 01.2025
- Monitored vital signs and reported changes to nursing team immediately.
- Assisted nursing staff with daily patient care and personal hygiene tasks.
- Documented patient observations and care activities accurately in records.
- Maintained cleanliness and organization of resident rooms and communal areas.
- Provided emotional support and companionship to residents during activities.
- Followed infection control protocols to ensure safety for residents.
- Assisted patients with activities of daily living, including bathing and grooming.
- Collaborated with team members to address patient needs effectively.
Independent Living Skills Trainer
Vibrant Works
San Antonio
09.2023 - 09.2024
- Developed personalized independent living plans tailored to diverse client needs.
- Facilitated workshops on daily living skills to improve client self-sufficiency.
- Conducted assessments of independent living skills and created individualized improvement plans.
- Trained clients with low vision or blindness in budgeting, cooking, and household management.
- Coordinated transportation and access to community resources for enhanced support.
- Collaborated with multidisciplinary teams to align services with client goals.
- Provided one-on-one instruction on essential life skills including budgeting and meal planning.
- Facilitated group workshops focused on essential life skills and available community resources.
Scheduling Coordinator
BRIGHT STAR HOME HEALTH
San Antonio
02.2020 - 09.2020
- Completed timely changes and updates to schedules in central scheduling system utilizing MS Office and Excel to analyze data and create spreadsheets.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Copied and faxed important information for patient and client records.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
Outreach Coordinator and Enrollment Specialist
DIVERSITY HEALTH CENTER
Hinesville
02.2019 - 12.2019
- Organized public appearances and exhibits to increase health awareness and strategize business opportunities based on the company's vision.
- Cultivated relationships with community members to enhance engagement through public relations campaigns.
- Explained coverage options to policyholders and addressed inquiries to facilitate informed decisions.
- Monitored clients' insurance coverages to align with evolving needs.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Liberty University
Lynchburg, VA05-2027
Nurse Assistant Certificate -
Center For Excellence Nurse Aide Training
San Antonio, TX08-2024
Register Behavior Technician Certificate -
Autism Partnership Foundation
Seal Beach, CA10-2021
ASSOCIATE OF APPLIED SCIENCE - HEALTH SCIENCES
Lehigh Carbon Community College
Schnecksville, PA05-2016
ASSOCIATE OF APPLIED SCIENCE - PSYCHOLOGY
Lehigh Carbon Community College
Schnecksville, PA05-2015
HIGH SCHOOL DIPLOMA -
Louis E Dieruff High School
Allentown, PA06-2012
Skills
- Bilingual (English / Spanish)
- Microsoft Office proficient
- Strong Organizational Skills
- Multitasking and Time Management
- Schedule Management
- Mental Healthcare
- Coordinating Patient Care
- Crisis Management
- Patient communication
- HIPAA Requirements
- Relationship Building
- Behavior Management
- Living skills training
- Healthcare Coordination
Timeline
Relationship Manager
Team Select Home Care
09.2024 - 09.2025
Certified Nursing Assistant
McCullough Hall Nursing Center
08.2024 - 01.2025
Independent Living Skills Trainer
Vibrant Works
09.2023 - 09.2024
Reg. Behavior Technician & Administrative Asst.
ROOTS ABA THERAPY
10.2021 - 02.2025
Scheduling Coordinator
BRIGHT STAR HOME HEALTH
02.2020 - 09.2020
Outreach Coordinator and Enrollment Specialist
DIVERSITY HEALTH CENTER
02.2019 - 12.2019
BACHELOR OF SCIENCE - PSYCHOLOGY
Liberty University
Nurse Assistant Certificate -
Center For Excellence Nurse Aide Training
Register Behavior Technician Certificate -
Autism Partnership Foundation
ASSOCIATE OF APPLIED SCIENCE - HEALTH SCIENCES
Lehigh Carbon Community College
ASSOCIATE OF APPLIED SCIENCE - PSYCHOLOGY
Lehigh Carbon Community College
HIGH SCHOOL DIPLOMA -
Louis E Dieruff High School