Nancy Keys
Appleton,WI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Spectrum
Appleton, US
07.2020 - Current
- Answering Phones
- Assisting Customers
- Bronze Key Award Winner
- Technical Support
- Providing Customer Service
Customer Service Associate
Kohl's
Appleton, US
09.2017 - 07.2020
- Interact with customers.
- Provide customer service.
- Answer and transfer phone calls.
- Operate a cash register for sales and returns.
TEACHER
YMCA CHILD LEARNING CENTER
Appleton, US
01.2005 - 05.2020
- Develop and teach half-day 4k classes.
- Construct lesson plans and classroom routines for 4k students.
- Perform and coordinate classroom curriculum and assessments using the AASD 4K Curriculum to determine learning levels and abilities of each student and identify those that require additional assistance.
- Routinely network and collaborate with teachers, parents and administration to create an enjoyable working / learning environment that encourages a love of learning.
- Build relationships with students and their parents; conduct regular meetings to discuss students work and accomplishments and identify any areas that could benefit from additional help.
In-home Line Therapist
WEAP
De Pere, US
08.2003 - 06.2004
Optometric Assistant
Dr. Randy Wild
Neenah, US
05.1995 - 10.1997
- Checked and fit glasses.
- Checked in patients.
- Scheduled patients.
- Answered and made phone calls.
- Worked with the Dr. to provide customer service to his patients.
- Billed insurance claims, including medicare and medicaid.
Education
Bachelor of Science - Early Childhood Education
University of Wisconsin, Oshkosh
Oshkosh, WI01-2005
MBA - Organizational Leadership
Southern New Hampshire University
Manchester, NHSkills
- Account management
- Grammar proficiency
- Product expertise
- Assertiveness skills
- Multi-line phone operation
- Customer service excellence
- Problem resolution strategies
Timeline
Customer Service Representative
Spectrum
07.2020 - Current
Customer Service Associate
Kohl's
09.2017 - 07.2020
TEACHER
YMCA CHILD LEARNING CENTER
01.2005 - 05.2020
In-home Line Therapist
WEAP
08.2003 - 06.2004
Optometric Assistant
Dr. Randy Wild
05.1995 - 10.1997
Bachelor of Science - Early Childhood Education
University of Wisconsin, Oshkosh
MBA - Organizational Leadership
Southern New Hampshire University