Nancy Lainez
Miami,FL
Summary
Dynamic Housekeeping Manager with extensive experience at Marriott International, adept at enhancing guest relations and optimizing supply inventory management. Proven track record in training and mentoring staff, leading to improved cleanliness scores and increased room readiness rates. Skilled in scheduling and payroll administration, ensuring efficient operations and exceptional service quality.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Marriott International, Inc.
11.2010 - 03.2025
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 24 housekeepers,6 Houseman, 2 lobby attendants, 2 Laundry Attendants
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
Education
GED -
Universidad Centroamericana
Managua Nicaragua11-2006
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Scheduling and planning
- Supply inventory management
- Payroll administration
- Room inspection
Accomplishments
- Achieved 96% in cleanliness score during BSA inspection year 2022 and year 2023 score was 92% in cleanliness
- 89% score of commitment with the team in the annual employee survey 2024
- Achieved 92% score with city inspection during last trimester in 2024
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Housekeeping Manager
Marriott International, Inc.
11.2010 - 03.2025
GED -
Universidad Centroamericana
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