Nancy Lane

• Conducted interviews with applicants to assess program eligibility and ensure compliance with requirements
• Review budget with client and explain needed documents for verification
• Compose effective written requests for information from clients.
• Evaluated submitted case documentation for appropriateness and validity to support accurate eligibility determinations
• Investigated policy details for accurate application in case management. for correct application
• Review cases in readiness for authorization; Authorize eligible benefits
• Maintained client cases by meeting with clients to gather data for program eligibility.

• Engaged residents through events and small groups, fostering personal connections and enhancing community involvement.
• Engaged residents through events, small groups, and personal attention.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Documented preferences and helped develop relevant activities.
• Facilitated development of interpersonal relationships, social skills, mental abilities, and confidence among residents.

• Maintained positive attitude towards customers and colleagues in high-stress situations, fostering a supportive work environment.
• Engaged with customers to clarify product offerings and policy details, enhancing customer understanding.
• Completed sales transactions and secured required deposits, ensuring smooth onboarding of new clients.
• Collected premiums on or before effective date of coverage.
• Collected premiums on or before the effective date of coverage.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Certification: Medical Billing

No Degree