Nancy Lin
Boston,MA
Summary
Organized and dedicated Marketing Coordinator with proven track record of providing exceptional customer service and administrative support in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Marketing Coordinator
Encore Boston Harbor
02.2022 - 02.2024
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Encore Boston Harbor
08.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
Research Assistant
University Of Massachusetts, Boston
01.2020 - 05.2020
- Performed statistical, qualitative, and quantitative analysis.
- Scheduled research participants for testing
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Front Desk Receptionist
Hingham Physical Therapy
04.2019 - 09.2019
- Greeted guests at the front desk and managed check-in process.
- Maintained a organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
Education
Bachelor of Science - Exercise Health Science
University of Massachusetts - Boston
Boston, MA05.2020
Skills
- Customer Service
- Administrative Support
- Event Planning
- Detail Oriented
- Microsoft Office
- Data Entry
Timeline
Marketing Coordinator
Encore Boston Harbor
02.2022 - 02.2024
Customer Service Representative
Encore Boston Harbor
08.2021 - 02.2022
Research Assistant
University Of Massachusetts, Boston
01.2020 - 05.2020
Front Desk Receptionist
Hingham Physical Therapy
04.2019 - 09.2019
Bachelor of Science - Exercise Health Science
University of Massachusetts - Boston
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