Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Lopez

Summary

I'm seeking for an opportunity, a stable, reliable job that can open my world to new experiences. I am a fast and eager learner. I'm ready to be put to the test and empress with my skills, abilities and experience. With always being attentive, alert and with a positive attitude I will show my employer and co-workers my exceptional work ethics.

Overview

8
8
years of professional experience

Work History

Call Center Receptionist

Covenant
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Kept up-to-date on company products, services, promotions, policies, ensuring the ability to provide accurate information when required.
  • Maintained confidentiality when dealing with sensitive personal information, ensuring compliance with company policies and regulations.
  • Collaborated with various departments to address customer concerns effectively and expedite resolution timeframes.

Med Tech

Whittier Glen Assisted Living
01.2023 - 02.2024
  • Prepared and submitted accurate and completed patient progress notes to the patient's family and care team.
  • Instructed the patient to follow nutrition plan as directed by a care team.
  • Managed timely intake of medicines and supplements as suggested by a physician.

Receptionist

Americas Best Contacts And Eyeglasses
11.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Lead Dispatcher

GSG Protective Services
07.2020 - 11.2022
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.

Receptionist

Allied Universal Security Services
02.2016 - 07.2020
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

High School Diploma -

Montebello High School
Montebello, California
06.2014

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Office
  • Customer Assistance
  • Computer Proficiency
  • Conflict Resolution
  • Work Ethic and Integrity
  • Punctual and Reliable
  • Team Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Call Center Receptionist

Covenant
02.2024 - Current

Med Tech

Whittier Glen Assisted Living
01.2023 - 02.2024

Receptionist

Americas Best Contacts And Eyeglasses
11.2022 - 02.2024

Lead Dispatcher

GSG Protective Services
07.2020 - 11.2022

Receptionist

Allied Universal Security Services
02.2016 - 07.2020

High School Diploma -

Montebello High School
Nancy Lopez