Nancy Lumpkin
1096 Ellington Rd, South Windsor
Summary
Experienced and detail-oriented professional with a strong background in project management and client relations. Demonstrated ability to consistently meet challenging deadlines while delivering organized and high-quality results. Skilled in building rapport with diverse clientele and efficiently solving complex problems. Fluent in both English and Spanish, facilitating effective communication across language barriers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Education Program Manager/Outreach Marketer
Neighborhood Housing Services of New Britain, Inc.
07.2022 - 05.2024
- Developed partnerships with community agencies to ensure best practices for clients.
- Negotiated contracts and forecasted budgets.
- Expanded outreach strategies and coordinated homeownership and foreclosure prevention programs.
- Recruited, trained, and supervised educators.
- Taught CT Housing Finance Authority curriculum and coordinated bilingual workshops.
- Managed data and generated reports using CounselorMax.
- Implemented youth programs and maintained outreach calendar.
- Prepared monthly billing reports.
Health Systems Navigator
Hartford Hospital
03.2019 - 07.2022
- Managed the Central Regions budget and negotiated contract rates.
- Acted as a liaison between hospital and patients to ensure quality care.
- Enrolled patients in CT Early Detection & Prevention Program.
- Established subcontractor relationships and facilitated case management services.
- Conducted outreach activities and screenings for underserved communities.
- Documented patient findings and managed program processes.
- Monitored screening dollars and met program goals.
- Provided training and attended mandated workshops.
- Presented Early Detection Program to subcontractors and community agencies.
Financial Counselor (Mobile Mammography)
Hartford Hospital
04.2017 - 03.2019
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Interviewed patients to collect demographics and financial information.
- Verified insurance eligibility and benefits, referred patients to Breast Health Programs.
- Coordinated patient care with clinical staff and obtained prior authorization.
- Organized Mobile Mammography site visits and maintained patient records.
- Knowledgeable in Medicare and Medicaid insurance plans.
Patient Administrative Associate (Emergency Department)
Hartford Hospital
04.2012 - 04.2017
- Provided administrative support as part of a patient care team.
- Collaborated with attending Doctor to facilitate ordering patient trauma labs/screenings.
- Communicated with healthcare team, patients, and families.
- Ensured compliance with regulatory standards and hospital policies.
- experienced in emergency department billing.
- Managed trauma pod operations and reported patient deaths to Medical Examiner.
- Maintained Yearly Arrythmia Certification.
Owner
Rivera's Florist & Gifts
09.2006 - 02.2012
- Operated and managed a floral and gift store.
- Negotiated business contracts and designed floral arrangements.
- Supervised personnel and managed financial operations.
- Attended flower shows and workshops.
Education
Business Office Technology - Medical Option
Manchester Community College
Manchester, CTSkills
- Bilingual (English/Spanish)
- Project Management
- Program Planning
- Business development
- Proficient in Microsoft Office
- Interpersonal Skills
- Effective time management
- Analytical decision making
- Patient Care
- Epic
- Kronos
- Med-IT
- Clinical terminology expertise
- CPT Coding/ Billing
- CounselorMax
Certification
Homebuyer Education Methods: Train the Trainer Certification, 08/01/23
Timeline
Education Program Manager/Outreach Marketer
Neighborhood Housing Services of New Britain, Inc.
07.2022 - 05.2024
Health Systems Navigator
Hartford Hospital
03.2019 - 07.2022
Financial Counselor (Mobile Mammography)
Hartford Hospital
04.2017 - 03.2019
Patient Administrative Associate (Emergency Department)
Hartford Hospital
04.2012 - 04.2017
Owner
Rivera's Florist & Gifts
09.2006 - 02.2012
Business Office Technology - Medical Option
Manchester Community College
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