Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nancy Martinez

Hoboken,NJ

Summary

Proven leader and strategic planner, adept at multitasking and fostering teamwork. At Charlotte Russe, I maintained top 5 sales rankings and revamped store layouts, enhancing customer satisfaction. Skilled in visual merchandising and customer service, I excel in fast-paced environments, driving sales and improving client relationships with a professional and reliable approach.

Overview

8
8
years of professional experience

Work History

Store Manager

Charlotte Russe
08.2020 - Current
  • I was able to maintain the store in the Top 5 stores out of over 200 stores in the company when it came to sales.
  • Hosted monthly walk throughs with the owner of the company along with the VP and several buyers.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Visual Merchandiser

Charlotte Russe
04.2017 - 06.2020
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

Education

Associate of Arts - Business Management

Berkeley College
New York, NY
03-2012

Skills

  • Strong multitasking
  • Highly reliable
  • Strong organizational skills
  • Excellent teamwork
  • Highly Professional
  • Customer service-focused
  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning

Accomplishments

  • Managed a store that exceeded company expectations in every category during my first year there.
  • Increased sales by 40% by coaching department managers on new merchandising standards.
  • Exceeded monthly store sales goals 12 months in a row.

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Charlotte Russe
08.2020 - Current

Visual Merchandiser

Charlotte Russe
04.2017 - 06.2020

Associate of Arts - Business Management

Berkeley College

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