Nancy Martinez
Hoboken,NJ
Summary
Proven leader and strategic planner, adept at multitasking and fostering teamwork. At Charlotte Russe, I maintained top 5 sales rankings and revamped store layouts, enhancing customer satisfaction. Skilled in visual merchandising and customer service, I excel in fast-paced environments, driving sales and improving client relationships with a professional and reliable approach.
Overview
8
8
years of professional experience
Work History
Store Manager
Charlotte Russe
30 Mall Dr West. Jersey City NJ
08.2020 - Current
- I was able to maintain the store in the Top 5 stores out of over 200 stores in the company when it came to sales.
- Hosted monthly walk throughs with the owner of the company along with the VP and several buyers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Visual Merchandiser
Charlotte Russe
34 Street New York NY
04.2017 - 06.2020
- Developed strong working relationships with staff, fostering a positive work environment.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Education
Associate of Arts - Business Management
Berkeley College
New York, NY03-2012
Skills
- Strong multitasking
- Highly reliable
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Customer service-focused
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
Accomplishments
- Managed a store that exceeded company expectations in every category during my first year there.
- Increased sales by 40% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 12 months in a row.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Charlotte Russe
08.2020 - Current
Visual Merchandiser
Charlotte Russe
04.2017 - 06.2020
Associate of Arts - Business Management
Berkeley College