Nancy Martinez
Elgin,IL
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
Office Manager
Victory Movers Inc.
Elgin, IL
03.2023 - Current
- Coordinate and schedule next-day delivery routes and work assignments, utilizing software tools such as Access, Excel, and QuickBooks.
- Manage and input incoming and outgoing order information into the system to ensure efficient tracking and delivery processes.
- Facilitate communication by translating for employees as needed, while maintaining organized filing systems for operational records.
- Implemented filing systems to organize client records and documentation.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Review timekeeping records for accuracy and resolve discrepancies promptly.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Managed timekeeping system and resolved any timecard discrepancies.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Responded to employee inquiries regarding payroll and timekeeping.
Recruiter/on-Site Supervisor
Allstaff
Carpentersville, IL
08.2020 - 03.2023
- Coordinated and conducted interviews and phone screenings, working closely with hiring managers to fulfill staffing requests and maintain a daily workforce.
- Managed payroll, accounting, and I-9 compliance, ensuring prompt processing and accuracy of employee documentation and records.
- Delivered comprehensive onboarding, orientation, and company tours for new hires, while handling employee job assignments and facilitating drug screenings.
- Oversaw a team of over 100 employees, maintaining communication through weekly client meetings and prompt email responses, while efficiently utilizing Avionte, E-Recruit, and NOVAtime software.
On-Site Supervisor
Metro Staff Inc.
Elgin, IL
09.2017 - 04.2020
- Supervised a workforce of over 150 employees, ensuring optimal staffing levels in alignment with employer requests and maintained daily workforce operations.
- Collaborated directly with hiring managers to facilitate the recruitment process, including scheduling interviews and promptly responding to emails.
- Managed payroll distribution and completed necessary administrative tasks such as accident reports, while adhering to OSHA regulations and utilizing software tools like Web Trax and Temps Works.
Customer Service Representative
Consumer Financial Services
Elgin, IL
08.2016 - 09.2017
- Assisted customers with personal, auto, and title loans, and processed daily payments, enhancing customer satisfaction and operational efficiency.
- Managed customer inquiries and complaints, executed daily reminder calls on payments, and conducted credit and VIN report evaluations using Transunion and Auto Check software.
Shipping and Receiving
Reliable Staffing
Elgin, IL
12.2015 - 08.2016
- Managed the efficient sorting, picking, and packing of products to ensure timely and accurate shipment fulfillment.
- Conducted thorough product labeling and counting to maintain precise inventory records, supporting seamless warehouse operations.
Machine Operator
Accurate Personnel
Elgin, IL
05.2013 - 04.2015
- Operated machinery to consistently meet daily production targets, performed tool changes, and utilized barcode scanners for efficient product loading and packing.
- Employed precision instruments such as calipers and bore gauges for daily measurement of parts, and managed material handling using pallet jacks.
Education
Harvey High School
Painesville, OHSkills
- Microsoft Outlook
- Excel
- Word
- PowerPoint
- Detail-Oriented
- Self-Motivated
- Reliable
- Hard-Working
- Bi-Lingual
- Avionte
- E-Recruit
- NOVAtime
- Web Trax
- Temp Works
- OSHA Regulations
- Transunion
- Auto Check
- Access
- QuickBooks
- Sit Down Forklift
- Payroll administration
- Staff supervision
- Employee recruitment
- Onboarding processes
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Team building
- Billing
- Policy implementation
- I-9 compliance
- Payroll calculation
- Payroll processing
- Payroll inquiries
- Tracking leave
- Data entry
- New employee onboarding
Timeline
Office Manager
Victory Movers Inc.
03.2023 - Current
Recruiter/on-Site Supervisor
Allstaff
08.2020 - 03.2023
On-Site Supervisor
Metro Staff Inc.
09.2017 - 04.2020
Customer Service Representative
Consumer Financial Services
08.2016 - 09.2017
Shipping and Receiving
Reliable Staffing
12.2015 - 08.2016
Machine Operator
Accurate Personnel
05.2013 - 04.2015
Harvey High School