Nancy Mata
Las Vegas,NV
Summary
Warm and welcoming professional with over ten years of experience in customer service and retail management. Knowing how to balance a fun work environment while keeping it professional. Having the ability to train employees and manage operations effectively, contributing to improving customer service delivery satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nevada Ear and Sinus Institute
Las Vegas, NV
06.2025 - Current
- Assisted with patient intake and maintained accurate medical records.
- Conducted basic patient assessments and recorded vital signs accurately.
- Supported physicians during procedures by providing necessary instruments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Store Manager
Windsor Fashions
Palmdale, CA
04.2021 - 05.2025
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed daily store operations and ensured efficient workflow.
Front End Supervisor
Ross Dress for Less
Palmdale, CA
09.2014 - 06.2020
- Supervised front end operations and ensured efficient customer service.
- Trained and mentored cashiers on register procedures and customer interactions.
- Enforced company policies to maintain a safe shopping environment for customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Trained team members on effective theft prevention strategies and policies.
Assistant Manager
Little Ceasars Pizza
Palmdale, CA
09.2014 - 02.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained staff on customer service best practices and food safety standards.
- Collaborated with team members to resolve customer complaints effectively.
- Collaborated with team members to ensure efficient service flow.
- Resolved conflicts between team members in an effective manner.
- Prepared food items according to company recipes and guidelines.
- Operated kitchen equipment and maintained cleanliness standards.
Education
Medical Assistant - Medical Assistant
High Desert Medical College
Lancaster, CA06.2025
High School Diploma -
Desert Winds High School
Lancaster, CA05.2014
Skills
- Medical terminology
- Vital signs assessment
- Patient intake
- Patient scheduling
- Patient triage
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Bilingual communication
- Employee training
- Conflict resolution
- Team building
Certification
CPR CERTIFIED
MEDICAL ASSISTANT CERTFIIED
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Nevada Ear and Sinus Institute
06.2025 - Current
Store Manager
Windsor Fashions
04.2021 - 05.2025
Front End Supervisor
Ross Dress for Less
09.2014 - 06.2020
Assistant Manager
Little Ceasars Pizza
09.2014 - 02.2018
Medical Assistant - Medical Assistant
High Desert Medical College
High School Diploma -
Desert Winds High School