Nancy Mendez
Garden City,GA
Summary
Dynamic customer service professional with extensive experience at Ryder Logistics, excelling in problem resolution and documentation. Proven ability to expedite urgent orders and enhance customer satisfaction through effective communication and critical thinking. Skilled in Microsoft Excel and adept at managing high-volume paperwork, ensuring timely delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ryder Logistics
12.2023 - Current
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Partnered with representatives from different carriers to arrange materials shipments.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Dispatcher
Port Logistics Group
09.2022 - 12.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
Customer Service Representative
Port Logistics Group
01.2021 - 09.2022
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Partnered with representatives from different carriers to arrange materials shipments.
Warehouse Lead
Streght Of Nature
03.2018 - 01.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Implemented quality control measures to ensure products met company standards before shipment to customers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
High School Diploma -
Groves High
Garden City, GA05-2014
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Appointment scheduling
- Documentation
- Order processing
- Account updating
- Shipping and logistics
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Ryder Logistics
12.2023 - Current
Dispatcher
Port Logistics Group
09.2022 - 12.2023
Customer Service Representative
Port Logistics Group
01.2021 - 09.2022
Warehouse Lead
Streght Of Nature
03.2018 - 01.2021
High School Diploma -
Groves High
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