NANCY MORENO
Gardena,CA
Summary
Creative, resourceful, and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Don Lencho Restaurant
Los Angeles, CA
12.2015 - Current
- Carefully interviewed, selected, trained and supervised staff.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Operations Manager
Sephora Inside JCPenney
Culver City
09.2010 - 12.2015
- Led and maintained monthly floor sets, weekly merchandise updates and received all shipment.
- Managed all merchandise processes, including return to vendor and markdowns, ensuring all deadlines were met.
- Addressed Customer inquiries and resolved complaints.
- Set up and conducted interviews, reference checks and background checks. Generated offer letters and ensured new hire paperwork was complete.
- Scheduled staff.
- Delivered monthly agendas.
Front Office Clerk
Roka Financial Group
Gardena, CA
07.2007 - 01.2010
- Managed the front office reception area by keeping it clean and organized.
- Greeted clients and visitors in a friendly and professional manner.
- Sent emails and letters.
- Data entry of customer information into the database.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Customer Service Representative
Pep Boys Auto Parts & Service
Los Angeles, CA
08.2005 - 06.2007
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma - undefined
Crenshaw High School
Los Angeles, CA01.2005
Skills
- Trusted key holder
- Creative problem solver
- Shipping and receiving professional
- Strong client relations
- Training development aptitude
- Fluent in English and Spanish
Timeline
Assistant Manager
Don Lencho Restaurant
12.2015 - Current
Operations Manager
Sephora Inside JCPenney
09.2010 - 12.2015
Front Office Clerk
Roka Financial Group
07.2007 - 01.2010
Customer Service Representative
Pep Boys Auto Parts & Service
08.2005 - 06.2007
High School Diploma - undefined
Crenshaw High School