Nancy Nguyen
Richmond,IN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Richmond, IN
08.2021 - Current
- Supervised Starbucks partners during peak shifts and delegated floor responsibilities.
- Trained new partners on drink recipes, register use, and store procedures.
- Monitored customer service standards and resolved guest concerns at store level.
- Managed cash handling, drawer counts, and end-of-shift register reconciliation.
- Conducted weekly inventory of supplies, equipment, and food items.
Library Volunteer
Centerville Public Library
Centerville, IN
09.2018 - 06.2019
- Assisted patrons with circulation desk questions and library account support.
- Maintained orderly public spaces, supply areas, and service counters.
- Shelved books, magazines, and media according to classification standards.
Education
Some College (No Degree) - Accounting
Arizona State University
Tempe, AZSkills
- Cash handling
- Point of sale
- Cash reconciliation
- Inventory control
- Customer service
- Team supervision
- Problem solving
- Time management
- Conflict resolution
Timeline
Shift Supervisor
Starbucks
08.2021 - Current
Library Volunteer
Centerville Public Library
09.2018 - 06.2019
Some College (No Degree) - Accounting
Arizona State University