Nancy Ochoa ramirez
Phoenix,AZ
Summary
Observant security professional effective at providing detail-oriented safety and monitoring services for diverse facilities. Trained in defensive tactics and conflict de-escalation. Works independently and collaboratively to resolve security threats or concerns.
Overview
7
7
years of professional experience
Work History
Security Officer
Brownstone
01.2022 - Current
- Warned persons of rule infractions or violations and apprehended or evicted violators from premises
- Monitored CCTV feeds of building and grounds
- Responded to alarms and investigated disturbances
- Hourly patrols
- Giving building access to employees and other personal
Customer Service Representative
DES
01.2021 - 01.2022
- Took applications for nutrition assistance/cash assistance for the client
- Provided resources they may need
- Reset password/ log in to account portal
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Anticipated needs and resolved problems to keep customers happy
- Handled customer inquiries, payments and service requests
- Handle customer application for nutrition assistance and cash assistance
Customer Service Representative
Ciox
01.2019 - 01.2020
- Worked on behalf of insurances company who needs medical records on certain patients that have been past due I would call hospital doctors offices requesting those records on certain patients the insurance needs to do their audit
- Managed customer calls efficiently in fast-paced call center environment
- Delivered fast and friendly service to handle questions and service complaints
- Met personal, team and company goals in customer service environment
Security Officer
Securitas
01.2018 - 01.2019
- Secured building against unauthorized access and conducted regular patrols
- Communicated regarding incoming admissions, visits and deliveries to appropriate staff
- Used verbal and physical deescalation strategies to restore order and reduce tension
Education
Diploma -
Primavera online High School
Chandler, AZ07.2019
Skills
- Staff Management
- Arrest procedures
- Identification verification
- Access Control
- Emergency Response
- Multitask
- Computer Skills
- Customer service
- CCTV Monitoring
- Investigation documentation
- Premises patrol
- Visitor tracking
- Document Management
- CCTV Surveillance
- Computer literacy
- Bilingual
- Call center experience
- Call center support
- Outbound call center operations
Timeline
Security Officer
Brownstone
01.2022 - Current
Customer Service Representative
DES
01.2021 - 01.2022
Customer Service Representative
Ciox
01.2019 - 01.2020
Security Officer
Securitas
01.2018 - 01.2019
Diploma -
Primavera online High School