NILDA TOURKZI
Deltona,FL
Summary
Performance-driven customer service professional with over 23 years of experience in customer service. Goal oriented individual who embraces challenges and Leads among her peers. Highly enthusiastic with a desire and commitment to achieve both personal and career development.
Overview
23
23
years of professional experience
Work History
Sr.Specialist III
JP Morgan Chase & Company
06.2019 - Current
- Supported families during emotionally difficult times by offering compassionate guidance throughout the estates processing journey.
- Closed accounts and refer accounts to correct department.
- Researched and Analysis of accounts to provide accurate information
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Sr. Service Specialist II
JPMorgan Chase & Co.
06.2016 - 06.2020
- Take Initiative and resolve escalations or complaints in an empathetic and professional matter
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Research and resolve misapplied and misdirected payments.
Specialist II
JP Morgan Chase &Co.
02.2001 - 06.2016
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing solutions
- Handled all the card products offered by chase
- Side by Side with new advisors to assist with handle time
- 3 month project helping reduction of first call resolution.
Education
Associate of Science - Respiratory
Seminole State College
05.2015
Associate of Arts - Business
Seminole State College
12.2012
Skills
- Exceptional communication skills
- Microsoft Word/ Excel
- Multitasking
- NICE/ WebStats
- Conflict Resolution Skills
- Bilingual: English & Spanish
Languages
Spanish
Timeline
Sr.Specialist III
JP Morgan Chase & Company
06.2019 - Current
Sr. Service Specialist II
JPMorgan Chase & Co.
06.2016 - 06.2020
Specialist II
JP Morgan Chase &Co.
02.2001 - 06.2016
Associate of Science - Respiratory
Seminole State College
Associate of Arts - Business
Seminole State College
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