Overview
Work History
Education
Skills
Timeline
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Nancy Ortega Plascencia

Anaheim,CA

Overview

8
8
years of professional experience

Work History

Server/Club Lounge Attendant

American Airlines
Santa Ana, CA
11.2023 - Current
  • Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
  • Prepare cold foods. Operate ovens, stoves, grills, microwaves.
  • Buss, clean, and deliver food to guests. Clean food and beverage prep areas.
  • Replenish food items throughout the day according to customer demand.
  • Monitor inventory levels of supplies needed for daily operations in the lounge.

Cashier/Host

Urth Caffé
Orange, CA
02.2023 - 07.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed routine cleaning duties to keep areas presentable and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Retained knowledge of extensive menu and kept up-to-date with store promotions.
  • Frequent restocking of bakery display and beverages.

Cannabis Consultant

The Spot
Santa Ana, CA
01.2021 - 12.2021
  • Provided customers with detailed explanations of different strains and their effects, product knowledge on topicals, tinctures and drinks while following laws and regulations for selling retail cannabis.
  • Offered exceptional customer service and created a welcoming environment for new and experienced consumers while promoting the company's brand.
  • Handled cash and credit card transactions on our own assigned register.
  • Kept the store clean and tidy while keeping shelves fully stocked throughout the shift
  • Generated $60,000-$70,000 monthly in sales for the company
  • Attended weekly educational trainings for different brands we carried in the store.

Prep Cook

P.F. Chang's Bistro
Anaheim, CA
01.2020 - 12.2020
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Measured and weighed food items to comply with portion requirements.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Monitored freshness of food products to help reduce spoilage.

Cashier Assistant

Costco
La Habra, CA
10.2019 - 12.2019
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Collected merchandise from store and searched back-end locations for customer purchases..
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answering questions and offering advice.
  • Worked closely with front-end staff to assist customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.

Caregiver

Agape Homecare
Irvine, CA
11.2018 - 10.2019
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Worked to improve patient outlook and daily living through compassionate care.

Server Assistant Manager

Cha2o Restaurant & Dessert Lounge
Fullerton, CA
09.2016 - 06.2019
  • Handled over $1,000 worth of cash and card transactions daily with accuracy and efficiency
  • Handled escalated customer complaints to provide resolutions and promote loyalty
  • Oversaw hiring, training and development of FOH employees
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency

Education

Anaheim High School
Anaheim, CA
05-2016

Skills

  • Safe Food Handling
  • Alcoholic Beverage Control License
  • Fluent in Spanish
  • Fluent in English
  • Inventory Management
  • Food Running
  • Beverage Preparation
  • Cash Handling
  • Dish preparation

Timeline

Server/Club Lounge Attendant

American Airlines
11.2023 - Current

Cashier/Host

Urth Caffé
02.2023 - 07.2023

Cannabis Consultant

The Spot
01.2021 - 12.2021

Prep Cook

P.F. Chang's Bistro
01.2020 - 12.2020

Cashier Assistant

Costco
10.2019 - 12.2019

Caregiver

Agape Homecare
11.2018 - 10.2019

Server Assistant Manager

Cha2o Restaurant & Dessert Lounge
09.2016 - 06.2019

Anaheim High School

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Nancy Ortega Plascencia