Nancy Padgett
Titusville,FL
Summary
Adept at ensuring patient confidentiality and streamlining insurance verification. My expertise in documentation accuracy and strong interpersonal skills led to improved patient satisfaction and reduced billing errors. Skilled in medical terminology and payment processing, I excel in high-pressure environments, prioritizing patient care and data integrity.
Overview
25
25
years of professional experience
Work History
Patient Registrar/Insurance Verification Specialist
Parrish Medical Center
12.2002 - 01.2016
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using Meditech.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Office Manager
Comprehensive Medical Management INC
08.2000 - 09.2001
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Accounts Payable and Receivable Clerk
Healthnet of Central Florida Inc
08.1999 - 08.2000
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
Medical Assistant
North Brevard Children's Medical Center
07.1991 - 07.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Astronaut High School
Titusville, FLSkills
- Organizational growth
- Patient confidentiality
- Professionalism and ethics
- Documentation accuracy
- Insurance verification
- Appointment scheduling
- Information collection
- Medical terminology proficiency
- Processing payment
- Strong interpersonal skills
References
Ruby Evers 321-631-0163
Marcia Breen 321-225-7205
Timeline
Patient Registrar/Insurance Verification Specialist
Parrish Medical Center
12.2002 - 01.2016
Office Manager
Comprehensive Medical Management INC
08.2000 - 09.2001
Accounts Payable and Receivable Clerk
Healthnet of Central Florida Inc
08.1999 - 08.2000
Medical Assistant
North Brevard Children's Medical Center
07.1991 - 07.1999
High School Diploma -
Astronaut High School
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