Nancy Perez
Dallas,TX
Summary
Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates, and appointment setting. Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Parkland Hospital
02.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
- Handled customer complaints with professionalism to maintain positive relationships.
- Delivered exceptional customer experiences by managing guest inquiries and resolving concerns promptly.
Registration Representative
Golden Cross Academic Clinic/MDMC
04.2022 - 11.2022
- Provided thorough information about admissions policies, and financial requirements
- Collected demographic and insurance information from patients
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Explained form wording to patients to help each understand the information required.
Hospital Screener
Methodist Dallas Medical Center
04.2021 - 04.2022
- Complied with all federal, state, and local regulations as well as company rules
- Checked equipment during each shift to assess functionality
- Protected confidentiality of data by using security techniques
- Interacted with the public to give directions, explain rules and regulations and respond to inquiries.
Education
Associate of Science -
Mountain View College
06.2024
High School Diploma -
Life High School Oak Cliff
06.2020
Skills
- Flexible and Adaptable
- Dependable and Responsible
- Organization and Time Management
- Attention to Detail
- Analytical and Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Good Telephone Etiquette
- Strong empathy
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Specialist
Parkland Hospital
02.2023 - Current
Registration Representative
Golden Cross Academic Clinic/MDMC
04.2022 - 11.2022
Hospital Screener
Methodist Dallas Medical Center
04.2021 - 04.2022
High School Diploma -
Life High School Oak Cliff
Associate of Science -
Mountain View College
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