NANCY PHOMMASAK
Wailuku,HI
Summary
Enthusiastic hospitality professional with over 9 years of experience in customer service and operations. Proven ability to enhance guest experiences through personalized service and attention to detail. Skilled in efficiently managing service processes and addressing guest needs promptly, leveraging feedback to refine offerings. A collaborative team player with a strong work ethic, dedicated to maintaining high standards of quality and customer satisfaction. Eager to contribute to a dynamic team and create memorable experiences for guests in any hospitality role.
Overview
5
5
years of professional experience
Work History
Bartender
Manolis
Wailea, Hawaii
11.2024 - Current
- Crafted and served a wide variety of alcoholic and non-alcoholic beverages, ensuring a high-quality experience for patrons.
- Engaged with customers, providing excellent service by proactively anticipating needs and offering recommendations.
- Maintained bar cleanliness and organization, adhering to health and safety standards to ensure compliance with regulations.
- Developed and maintained positive relationships with regular customers, enhancing the overall atmosphere and customer loyalty.
- Managed cash and credit transactions accurately, including handling tips and closing out tabs.
- Upsold premium products and specials, increasing sales and contributing to a positive bottom line.
Cross-Trained Uniform Attendant
Four Seasons Hotel
Wailea, Hawaii
04.2024 - Current
- Responded promptly to customer inquiries and requests for assistance.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
Guestroom Attendant Self Inspector
Four Seasons Hotel
Wailea, Hawaii
04.2024 - Current
- Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Followed safety procedures when using chemical cleaners and power equipment.
E-commerce Order Processing Specialist
WALMART FC
Chino
10.2021 - 06.2023
- Monitored inventory levels diligently and proactively pursued product availability to adhere to stringent deadlines, guaranteeing prompt order fulfillment and enhancing customer satisfaction
- Facilitated collaboration and coordinated cross-functional teamwork to devise innovative solutions for intricate challenges within the organization
- Managed shipping, receiving activities, including tracking incoming, outgoing shipments
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Resolution Coordinator and Advisor
AMAZON DC
Rialto
04.2020 - 02.2021
- Analyzed complex issues to develop effective solutions by methodically identifying the root cause and selecting appropriate alternatives
- Engaged in cross-functional collaboration with various departments to streamline processes and guarantee the punctual delivery of products or services
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Coached, mentored and trained team members in order to improve their job performance
- Operated forklift to transport goods throughout warehouse.
Education
Some College (No Degree) - EXERCISE SCIENCE
California State University - Los Angeles
CERTIFICATE - PHLEBOTOMY
Reagan Career Institute
Skills
- Proficient in utilizing systems such as Rex, HotSOS, Opera, Golden, and Teams
- Marketing and Promotion
- Call handling
- Exceptional verbal, and written communication
- Data entry
- Schedule coordination
- Multitasking and prioritizing
- Microsoft Office Suite
- Information assistance
- Accurate message transcriptions
Timeline
Bartender
Manolis
11.2024 - Current
Cross-Trained Uniform Attendant
Four Seasons Hotel
04.2024 - Current
Guestroom Attendant Self Inspector
Four Seasons Hotel
04.2024 - Current
E-commerce Order Processing Specialist
WALMART FC
10.2021 - 06.2023
Resolution Coordinator and Advisor
AMAZON DC
04.2020 - 02.2021
Some College (No Degree) - EXERCISE SCIENCE
California State University - Los Angeles
CERTIFICATE - PHLEBOTOMY
Reagan Career Institute